Crisis Care Practitioner Role in Suffolk with Sponsorship, Apply Now

Location
Bury St Edmunds, Suffolk

Type
Permanent, Full-time or Part-time, Flexible working

Salary (£)
£31,049 to £37,796 per year

About Norfolk & Suffolk Foundation NHS Trust
Norfolk & Suffolk Foundation NHS Trust is committed to creating safe spaces where people in mental health crisis feel heard, supported and guided towards recovery. They believe crisis is defined by those experiencing it, and their compassionate, non-judgmental approach reflects this belief. Their staff are at the heart of the service, shaping care that empowers patients, carers and families to manage difficult times with resilience.

Job details

Benefits

• NHS pension scheme providing long-term financial security
• Comprehensive training and development for personal growth
• Career progression opportunities with clear pathways
• 27 days annual leave plus bank holidays, rising with service
• Staff physiotherapy service for wellbeing and recovery support
• NHS discounts for everyday savings

Requirements

• Current UK professional registration such as RMN, OT, Psychologist, Social Worker or equivalent mental health qualification
• Strong ability to apply evidence-based psychological therapies in practice
• Confidence in managing crisis assessments over the phone or face-to-face
• Empathy and communication skills to de-escalate situations and validate distress
• Flexibility to work in a service that operates 24/7
• Commitment to safeguarding, risk management and collaborative working

Salary Details

This is a Band 5 Agenda for Change post with a salary of £31,049 to £37,796 per year, dependent on experience and pro rata for part-time hours.

About the Role

This role places the successful candidate within the 111 Mental Health Option Crisis Service in Suffolk. Practitioners work mainly over the phone, providing rapid crisis assessments, triage, safety planning and brief interventions. They’re the steady voice at the other end of the line, helping people regulate emotions, tolerate distress and find hope when it feels out of reach.

The role is about much more than answering calls. Practitioners also collaborate with wider teams, liaise with professionals, document care plans and contribute to service development. By bringing empathy and clinical expertise together, they help reduce risk, prevent unnecessary admissions and support recovery in the community.

Key Responsibilities

• Answer calls from service users and professionals, ensuring immediate and compassionate support
• Triaging and assessing to provide safe and timely crisis management
• Create safety plans that give individuals confidence and structure in vulnerable moments
• Document care clearly to ensure continuity and accountability across the pathway
• Liaise with other professionals and teams to deliver joined-up care
• Offer brief interventions over the phone to stabilise and empower service users
• Take on champion roles such as youth, perinatal, or drug and alcohol, sharing knowledge and shaping service practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Equal Opportunity Statement

Norfolk & Suffolk Foundation NHS Trust is proud to be a Disability Confident employer. They welcome applicants from diverse backgrounds and are committed to building an inclusive and supportive workplace.

Employer Details

• Company Name: Norfolk & Suffolk Foundation NHS Trust
• Address: Wedgwood House, West Suffolk Hospital, Hardwick Lane, Bury St Edmunds, IP33 2QZ
• Contact: Julie Robinson, Matron – julie.robinson@nsft.nhs.uk – 01284719841

Reference Number
246-WSU7371995-A

How To Apply
If you’re ready to use your skills to bring calm and hope to people in crisis, don’t delay. Apply now and step into a role where supportive teamwork and meaningful impact go hand in hand.