NHS 111 Mental Health First Responder Role in Manchester with Sponsorship: Apply Now

Be the calm in someone’s chaos by helping people in crisis find hope, direction, and care when they need it most.

Location
Manchester, Uni B Central Park, Southampton Road, M40 5BP

Type
Permanent, Full time – 37.5 hours per week (24-hour rota)

Salary (£)
£31,049 – £37,796 per annum

About Pennine Care NHS Foundation Trust
Pennine Care NHS Foundation Trust delivers mental health and learning disability services across Greater Manchester. They’re all about helping people live happier and more hopeful lives, offering care rooted in kindness, fairness, and determination. Their staff bring that vision to life every day through compassion, innovation, and teamwork. Whether it’s in a clinic or on the phone, they create a sense of safety and belonging for every person they serve.

Job details

Benefits

• Generous annual leave that increases with service to help you rest and recharge
• Flexible working options that fit your lifestyle and family commitments
• Career development support through continued professional learning and mentorship
• Access to wellbeing programmes with counselling, fitness, and peer support options
• Retail and travel discounts through staff benefits to make everyday life a bit easier

Requirements

• Registered Mental Health Nurse (NMC) with current professional registration
• Experience in mental health crisis or community care
• Excellent communication and listening skills to support individuals in distress
• Ability to assess and make quick, sound decisions in high-pressure situations
• Strong IT and record-keeping skills for accurate triage documentation
• Flexible approach to shift work as this role follows a 24-hour rota
• Empathy and resilience to support callers and team members through challenging moments

Salary Details

This is a Band 5 role offering £31,049 to £37,796 per annum depending on experience.

About the Role

As an NHS 111 Mental Health First Responder, you’ll be the first voice of calm for people calling in crisis. You’ll triage callers, assess their needs, and direct them to the right level of care, whether that’s providing immediate advice, connecting them to local services, or deploying face-to-face support.

You’ll work within an innovative collaboration between Pennine Care NHS Foundation Trust and Greater Manchester Mental Health Trust, ensuring people receive fast, compassionate responses wherever they are. In some cases, you’ll also meet service users in person to carry out psychosocial assessments and design short-term support plans that make a real difference.

Every call you take has the potential to change a life. Your role isn’t just about assessment—it’s about connection, reassurance, and giving people the confidence that help is available.

Key Responsibilities

• Deliver person-centred triage to callers presenting with mental health concerns, offering advice and direction to appropriate services
• Conduct psychosocial assessments for service users who require face-to-face support to identify needs and create tailored plans
• Collaborate with multidisciplinary teams to ensure seamless care coordination across services
• Provide immediate emotional support while maintaining clinical professionalism and safety
• Use evidence-based tools to assess risk and make informed decisions under pressure
• Maintain accurate documentation and uphold confidentiality standards at all times
• Contribute to team learning and continuous service improvement to strengthen crisis response systems

Disclosure and Barring Service Check

This role requires a Disclosure and Barring Service (DBS) check under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020.

Certificate of Sponsorship

Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible roles and requirements on the government website.

Equal Opportunity Statement

Pennine Care NHS Foundation Trust is committed to equality, diversity, and inclusion. They welcome applications from candidates of all backgrounds and especially encourage individuals with lived experience of mental illness to apply. They are proud to be a Veteran Aware employer, supporting those transitioning from military service into healthcare.

Employer Details

• Company Name: Pennine Care NHS Foundation Trust
• Address: Uni B, Central Park, Southampton Road, Manchester, M40 5BP
• Contact: Grace Dube, NHS 111 Mental Health Quality Lead – grace.dube@nhs.net, 07759720418

Reference Number
111-MHFR-1125

How To Apply
Want to make a difference in someone’s darkest hour? Apply today and join a team that turns empathy into action and care into impact.