Apply for Remote Technical Support Engineer

Company Overview:
Lunit is at the forefront of AI-driven cancer diagnostics and treatment. Our cutting-edge AI solutions help discover cancer and predict treatment outcomes, ensuring timely and individually tailored cancer care.

Roles & Responsibilities:

• Installation & Preparation: Assist Lunit’s customers and partners with the preparation and installation of Lunit INSIGHT solutions in various environments.
• Technical Discussions: Lead discussions about the technical aspects of Lunit INSIGHT integrations, collaborating closely with colleagues from other teams.
• Technical Support: Provide technical support and troubleshooting as part of a multidisciplinary Customer Success Management team.
• Training & Documentation: Conduct training sessions and prepare documentation for colleagues, partners, and customers.
• Feedback Collection: Collect feedback and requests for product improvements and communicate them to headquarters.

Qualifications:

• Experience: Over 5 years of experience with PACS, RIS, or hospital system operations and workflows.
• Knowledge: Extensive knowledge of interoperability in the medical domain and communication standards such as DICOM and HL7.
• Technical Skills: Solid understanding of the Linux CLI and strong troubleshooting abilities.
• Communication: Excellent organizational, training, and team communication skills.
• Language: Proficient in English.
• Education: Bachelor’s degree.

Preferred Experiences:

• Software Implementation: Experience with implementing various open-source software and containerization.
• Cloud Systems: Experience with cloud systems (e.g., AWS, Azure, GCP) and APIs.
• Web Technologies: Understanding of databases and web servers (Nginx, Apache).
• Scripting: Skills in scripting languages (e.g., shell scripts, Bash, Python).
• Industry Experience: Experience in the medical industry or HealthCare IT, particularly with medical AI.
• Languages: Proficiency in a second language (French, German, and/or Spanish).

Application Process:

• Required Submission: CV (resume, free format).
• Hiring Process:

1. Document Screening
2. 1st Competency-based Interview
3. 2nd Competency-based Interview
4. Culture-fit Interview
5. Onboarding

Work Conditions and Environment:

• Type: Full-time
• Location: Working from home
• Salary: To be negotiated

Additional Information:

• Misrepresentation of experience or education, or providing false or fraudulent information in your application, may result in cancellation of employment.

How to Apply:

Interested candidates should submit their CVs to the application portal on Lunit’s career page.