About Birdie Care Services
Birdie Care Services is a leading home healthcare technology platform dedicated to transforming the lives of older adults. By providing innovative digital tools, Birdie supports millions of care visits monthly, enhancing the efficiency and quality of care services. Birdie is B-Corp certified and recognized as a top provider in the home health tech sector globally. Established in 2017 and headquartered in London, Birdie boasts a team of socially motivated care, health, product, and tech entrepreneurs.
Job Description
Birdie Care Services is looking for a Customer Support Associate who will play a pivotal role in assisting their partners and caregivers. The successful candidate will provide exceptional support through live chat, email, and telephone channels. Responsibilities include investigating, triaging, escalating, and resolving issues raised by care managers and professionals. This role demands a high level of customer empathy and problem-solving skills to enhance user satisfaction and support Birdie’s care management platform.
Skills and Qualifications
- Excellent written and verbal English communication skills.
- Experience in customer support, preferably with a software platform.
- Proficiency in using live chat support systems, email, and telephone support.
- Ability to work independently and collaboratively, asking for support when needed.
- Passion for providing outstanding customer support and improving user satisfaction.
- Comfortable in a fast-paced startup environment with agile project management.
- Interest in technology and ability to manage multiple complex systems.
- German language skills are a plus but not essential.
Compensation
Birdie offers a competitive salary package of £28,000 with equity options. Additional benefits include health and dental insurance, parental leave, retirement savings, paid holidays, paid time off, and career development opportunities.
Application Process
Birdie Care Services promotes a diverse and inclusive workplace. All applicants will be considered without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status, or disability status.
