Job Description
Royal Free London NHS Foundation Trust is seeking a dedicated and professional Band 3 Therapy Services Receptionist to join their team. This is a permanent, full-time position requiring 37.5 hours of work per week. The service operates from Monday to Friday, 07:30 to 18:00, with varying shift patterns on a weekly basis.
The Band 3 Therapy Services Receptionist plays a crucial role in the smooth operation of outpatient clinics. Key responsibilities include:
- Providing a courteous and efficient reception service to patients and clinicians, ensuring a welcoming environment in line with office procedures.
- Managing the booking of new and follow-up clinics, ensuring these appointments are scheduled efficiently.
- Collaborating closely with supervisors, Advanced Physiotherapy Practitioners (APPs), physiotherapists, speech and language therapists, and dietitians to address any clinic-related issues promptly.
- Ensuring excellent patient care by immediately raising any booking or service issues with the supervisor, Service Manager, or relevant clinicians.
- Maintaining accurate records and handling patient confidentiality in accordance with the Data Protection Act.
About Royal Free London NHS Foundation Trust
Royal Free London NHS Foundation Trust is one of the UK’s largest and most innovative healthcare providers. With approximately 10,000 staff members, the Trust serves 1.6 million patients across its main sites: Barnet Hospital, Chase Farm Hospital, and the Royal Free Hospital, in addition to over 30 community services. This extensive network allows the Trust to offer unparalleled career opportunities and a progressive approach to work-life balance.
The Trust is committed to delivering world-class care and clinical services, underpinned by exceptional teaching and research. Their mission is guided by five core objectives:
- Excellent outcomes
- Excellent patient and staff experience
- Excellent value for taxpayers’ money
- Ensuring safety and meeting external duties
- Building a strong, sustainable organization
Royal Free London NHS Foundation Trust values diversity and inclusivity, continually advancing initiatives to foster a supportive environment where all staff are encouraged to develop and thrive.
Summary Table
| Key Points | Details |
|---|---|
| Position | Band 3 Therapy Services Receptionist |
| Location | Barnet & Chase Farm |
| Salary | £27,129 – £28,649 per annum inclusive of HCAS |
| Contract Type | Permanent |
| Hours | Full time – 37.5 hours per week |
| Shift Pattern | Mon – Fri: 07:30-18:00 (varies weekly) |
| Employer | Royal Free London NHS Foundation Trust |
| Job Ref | 391-RFL-6480901 |
| Application Closing Date | 02/08/2024 23:59 |
| Key Responsibilities | Reception services, clinic booking, issue management |
| Essential Criteria | GCSE English grade “C” or above, customer care skills, attention to detail, experience with computer systems |
| Desirable Criteria | NHS or similar experience, excellent communication skills, good IT skills |
Working for Royal Free London NHS Foundation Trust
Royal Free London NHS Foundation Trust offers a unique and dynamic working environment with numerous benefits:
- Career Development: The Trust provides next-level training and development opportunities, allowing staff to reach their full potential.
- Flexible Working: The Trust supports flexible working hours to accommodate staff needs and promote a healthy work-life balance.
- Generous Benefits: Employees enjoy a range of benefits, including a competitive salary, pension schemes, and access to NHS discounts.
- Inclusive Culture: The Trust is dedicated to creating an inclusive workplace where diversity is celebrated, and all staff members feel valued and supported.
Person Specification
Education & Professional Qualifications
- Essential: Good general education, including GCSE English grade “C” or above, or equivalent.
- Desirable: Further qualifications or training in administration or customer service.
Experience
- Essential: Demonstrable ability to meet the Trust Values.
- Desirable: Significant experience in a role combining administration and public interaction, preferably within the NHS or a similar environment.
Skills and Aptitudes
- Essential: Excellent customer care skills, high degree of accuracy and attention to detail, ability to prioritize workload, knowledge of patient confidentiality and the Data Protection Act.
- Desirable: Strong communication skills, effective interpersonal abilities, good IT proficiency, experience in record-keeping and problem-solving, and experience in team working.
Application Information
Applicants are encouraged to apply as soon as possible due to high demand. Only candidates who clearly demonstrate how they meet the person specification will be shortlisted for interviews. Successful applicants will undergo an Enhanced DBS check. The Trust uses electronic new starter forms on Trac to collect personal details securely and set up employee records on the ESR HR system. Please note that Trust accommodation is currently at full capacity, and alternative arrangements should be considered.
