Location: Remote (UK)
Type: Full-Time, Permanent
Salary (£): £22,308 per annum
About Teleperformance
Teleperformance is a global leader in customer service solutions, dedicated to delivering exceptional support for a wide range of industries. They believe in fostering a positive and inclusive work environment, ensuring that every team member is empowered to thrive in their role.
Job details
Benefits
- 28 days’ holiday (including bank holidays), increasing to 30 days after 1 year of service
- Career development and progression opportunities
- Employee Assistance Programme offering 24/7 support
- Life Assurance Cover & Pension Scheme
- Exclusive employee discounts and wellness programs
Requirements
- Strong verbal and written communication skills
- Ability to work in a fast-paced environment with attention to detail
- Experience in customer service and target-driven environments
- Proficiency in PC usage and multitasking
- Positive attitude with resilience and dedication to service excellence
Salary Details
The role offers a competitive salary of £22,308 per annum, with no weekend work or bank holidays.
About the Role
As a Customer Service Specialist at Teleperformance, the primary responsibility is to provide exceptional service to customers on behalf of a government campaign. The role involves answering inbound calls, assisting with employment status inquiries, benefit payments, and general claims, all while ensuring adherence to government guidelines. The ideal candidate will make a meaningful impact by helping those in need during the ongoing cost of living crisis.
Key Responsibilities
- Handle inbound telephone queries related to government services
- Assist customers with Universal Credit claims and other support inquiries
- Maintain accurate records and provide timely updates to customers
- Demonstrate empathy and professionalism in all customer interactions
Disclosure and Barring Service Check
The role requires successful candidates to undergo a Baseline Personnel Screening Standard (BPSS) check.
Teleperformance is committed to equal opportunities and welcomes applications from all sections of the community.
Application Process
Interested candidates are encouraged to apply as soon as possible. The recruitment team will be in touch within 48 hours to discuss the next steps. Referral code or ccms code 5317072 (Areo Titilope).
