Location: Norfolk and Norwich University Hospital, Norwich, NR4 7UY
Type: Full-time, Permanent, 37.5 hours per week
Salary (£): £22,383 per annum
About Norfolk and Norwich University Hospital:
Norfolk and Norwich University Hospital (NNUH) is one of the UK’s largest NHS trusts, providing top-notch acute care for about a million people in Norfolk and nearby areas. As a teaching and research hospital, they’re at the cutting edge of innovation, boasting state-of-the-art facilities like the Quadram Institute. NNUH works closely with the University of East Anglia, offering teaching and placement opportunities. With a diverse workforce representing 94 countries, they’re proud to attract some of the best professionals from across the nation.
Job details:
Benefits:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream – access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Requirements:
- Good general standard of literacy and numeracy
- Previous clerical work experience including data input
- Flexibility – able to multi-task and prioritize
- Understanding of the need for confidentiality
- Effective role model, demonstrating NNUH’s PRIDE values
- Understanding and commitment to Equality, Diversity and Inclusion
Salary Details:
The position offers a competitive salary of £22,383 per annum, along with the full range of NHS benefits and discounts.
About the Role:
As a Ward Clerk at NNUH, you’ll be an essential part of the ward team, helping to streamline operations and support all members in providing top-quality service. You’ll work closely with the clinical team within a multidisciplinary framework, playing a crucial role in ensuring smooth patient care and efficient ward management.
Your day-to-day tasks will involve managing patient admissions, transfers, and discharges using PAS & Ward View systems. You’ll be the first point of contact for patients, relatives, and visitors, greeting them warmly and directing them appropriately. Managing non-medical phone calls and emails will also be part of your responsibilities, ensuring efficient communication within the ward and with other departments.
You’ll be in charge of keeping the ward’s white board updated in real-time, providing accurate bed state information to the bed management and ward coordinator teams. This role also involves booking porters for patient transfers, clinical cleans, and general maintenance using the i.serco booking system.
Handling patient notes is another crucial aspect of the job. You’ll liaise with other departments to request and collect necessary notes, ensure daily filing, and maintain accurate tracking of incoming patient records. Additionally, you’ll make sure Electronic Discharge Letters are completed promptly at the time of discharge, facilitating timely filing for the coding department.
Key Responsibilities:
- Provide clerical support for patient admissions, transfers, and discharges
- Greet and direct visitors, managing non-medical phone calls and emails
- Update the ward’s white board and maintain accurate bed state information
- Book porters for various tasks using the i.serco system
- Manage patient notes, including requesting, collecting, filing, and tracking
- Ensure timely completion and filing of Electronic Discharge Letters
- Support the Ward Manager or Deputy in administrative tasks
- Maintain patient confidentiality and adhere to data protection guidelines
Disclosure and Barring Service Check:
This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Applicants will need to submit a Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Certificate of Sponsorship:
Please note that this position (occupation code 4131) does not meet the UKVI eligibility requirements for a Skilled Worker Visa. NNUH would not be able to issue a Certificate of Sponsorship for this role, including for those already in a sponsored post looking to change employers.
Equal Opportunity Statement:
NNUH is committed to promoting equality, diversity, and inclusion in their workforce. They welcome applications from all backgrounds and aim to create a workplace that represents the communities they serve.
Employer Details:
Company Name: Norfolk and Norwich University Hospital
Address: Norfolk and Norwich University Hospital, Norwich, NR4 7UY
Contact: Ward Sister Rhian Coates, RHIAN.COATES@nnuh.nhs.uk, 01603286491
Application Process:
Interested candidates are encouraged to apply now! The closing date for applications is 01 October 2024. Join Team NNUH and be part of a dynamic, supportive community making a real difference in patients’ lives. Apply today and take the first step towards an exciting career in healthcare administration!
Reference Number: 234-24-S1722
