Are you looking for full-time customer service jobs in Glasgow? Check out the job description below!
Overview
Teleperformance, certified as a Great Place to Work in the UK for 2023, is dedicated to delivering outstanding customer experiences at every opportunity through commitment, passion, and dedication to excellence. Due to ongoing success, exciting opportunities are now available in the Banking and Insurance sector. No prior experience is required.
Job Details
- Start Dates: Various January 2025
- Salary: Starting at £11.44 per hour
- Location: Office-based in Glasgow
- Shifts: Varying shifts (Part-Time positions not available)
- Training: 1-4 weeks
- Contract: Permanent
- Background Checks:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
- Note: Holiday requests or time off are not permitted during the first 8 weeks to allow for full training.
Key Benefits
- Online recruitment process with potential job offers within 24 hours
- Refer & Earn Scheme: Earn up to £900 for referring a friend, plus £300 for the referred friend
- 28 days of holiday (including bank holidays), increasing to 30 days after one year of service
- Recognition awards for length of service and monthly performance
- Career development and progression opportunities
- Employee welfare support through a free Mental Health Employee Assistance Program
- Pension scheme
Additional Perks
- Discounts on holidays, flights, and hotels
- Reduced utility bills
- Up to 55% off Cineworld tickets
- 20% off Virgin Trains and Virgin Experience Days
- Discounts on mobile contracts: 25% off O2 and 20% off EE
- 20% off Sony mobile phones and Ray-Ban products
Required Skills
- Professional, polite, and courteous telephone manner
- Ability to deliver excellent service with an outgoing personality
- Strong verbal communication and active listening skills
- Empathy, patience, and understanding when assisting customers
- Confidence and proactiveness in handling difficult situations and conversations
- High accuracy and attention to detail
- Motivation to work toward achievable targets
Responsibilities in the Financial Sector
- Provide exceptional customer service across telephone, email, webchat, and social media channels
- Use problem-solving skills to support customers, resolve queries, and create positive experiences
- Ensure compliance with regulatory requirements to protect customers
- Maintain excellent attention to detail
- Stay knowledgeable about client processes and products to effectively support customers
Social Media Presence
- Twitter: @TeleperformanceUK
- LinkedIn: @TeleperformanceUK
- Instagram: @TPmarketingUK
Qualified and ready to apply? Click the APPLY NOW button below.
