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Job Overview: An exciting opportunity has arisen for a Digital Application Support role within Hertfordshire Community NHS Trust (HCT). This position will support the successful implementation of strategic digital projects across all relevant Business Units/Directorates. The ideal candidate will be passionate, motivated, reliable, and possess strong innovation and organizational skills, with previous experience in a similar role.
Main Duties of the Job
- Ensure end-users are trained to effectively use applications/systems and resolve any issues during the handover phase to business as usual at project closure.
- Maintain advanced knowledge of all software supported by the team, understanding both the technical aspects and its use within the organization.
- Provide specialist training for new users to ensure operational processes run smoothly.
- Collaborate with Project Managers to maintain and support applications, software, and other organizational systems.
- Implement departmental policies within the working area and suggest improvements based on new guidelines or legislation.
- Act as a key member of the team, supporting effective internal and external communication and stakeholder management.
- Serve as a subject matter expert for the software supported by the team.
Working for Our Organization
Hertfordshire Community NHS Trust offers a supportive environment with a strong focus on outstanding services and healthier communities. Employees are valued for their innovative, caring, and agile work.
The Trust embraces diversity and encourages applicants from all backgrounds, including those requiring sponsorship to work in the UK.
Candidates will be contacted via email for interview arrangements.
Please note that if the role receives high interest, the vacancy may close before the advertised deadline of 5th December 2024.
Detailed Job Description and Main Responsibilities
- Provide technical support for a range of software applications.
- Monitor the status of applications and resolve any issues promptly.
- Proactively identify and resolve trends in customer issues, creating solutions to improve the user experience.
- Manage application configuration and upgrades, and work with external suppliers to resolve complex application issues.
- Define, develop, and deliver problem analysis and resolution for complex application challenges in collaboration with users and application suppliers.
- Assist in managing application projects, providing technical and project management input.
- Suggest improvements to application functionality and performance.
- Analyze user processes, create data and process flow diagrams, and generate reports with recommendations for improvement.
- Quickly grasp technical concepts and new product functionality.
- Effectively plan, organize, and manage workloads, adhering to deadlines in a dynamic environment.
- Develop, implement, and maintain effective systems and processes to enhance administrative support.
- Coordinate and implement initiatives, ensuring all necessary elements are covered and deadlines met.
- Prioritize tasks and plan work within deadlines.
- Engage with staff at all levels to address digital project-related queries.
- Communicate clearly and confidently, maintaining a flexible and constructive approach.
- Lead the creation, updating, and uploading of documents onto internal and external platforms.
- Contribute to the advancement of the Digital Strategy.
- Actively participate in team meetings.
Person Specification
Qualifications and Training
Essential Criteria
- Degree-level education or equivalent experience in a relevant field.
- Evidence of continuous professional development (CPD).
Desirable Criteria - Experience in project management, financial management, or supporting change management processes.
Experience and Knowledge
Essential Criteria
- Knowledge of project management methodologies and/or health information/corporate systems development.
- Experience with digital applications.
- Experience in developing and delivering training programs.
Desirable Criteria - Experience in digital e-form development.
- Familiarity with TPP SystmOne.
Skills and Abilities
Essential Criteria
- Strong interpersonal skills for building and maintaining relationships.
- Advanced IT skills in data analysis, reporting, and presenting complex information.
Personal Qualities
Essential Criteria
- Ability to handle stressful situations with calmness and sensitivity.
- Strong initiative and ability to organize and manage workloads effectively.
- Capacity to deal with frequent interruptions and multitask.
Other
Desirable Criteria
- Hold a valid UK driving license and access to a car for business purposes (unless exempt under the Equality Act 2010).
Applicants will be contacted via email for interview arrangements. Regularly check the provided email inbox.
Staff recruited from outside the NHS are typically appointed at the bottom of the pay band. New appointments (excluding Medical & Dental roles) are subject to a 26-week probation period.
HCT is an armed forces-friendly employer and encourages applications from veterans, spouses, and partners.
Applicants requiring sponsorship to work in the UK will be considered based on role criteria and salary thresholds.
In submitting an application, candidates authorize HCT to confirm previous NHS service details via the Electronic Staff Record Inter Authority Transfer process if appointed.
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