Apply Now: IT Operations Manager | Aintree University Hospital

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Job Overview
Liverpool University Hospitals and Liverpool Women’s Hospitals are seeking an IT Operations Manager. This critical role is responsible for the effective management of a complex IT estate and for planning future requirements. The ideal candidate will have extensive NHS management experience, including line management of Desktop, Technical Support, and Network Services teams. A proven track record in delivering complex technical solutions in a specialist IT environment and solid knowledge of IM&T is required.

The role includes participation in an on-call rota, with the responsibility to address IT incidents critical to Trust operations outside of normal working hours. This may involve visiting patient areas such as wards, labs, theatres, and AEDs.

Main Duties of the Job

• Oversee the strategic development, operation, and maintenance of hospital site support functions, including Desktop Support and Service Desk support teams.
• Manage staff and resources across teams and ongoing projects, ensuring infrastructure remains accessible and secure.
• Collaborate with service users to drive service improvements, regularly communicating with Digital Teams.
• Influence and implement digital technology plans aligned with business objectives.
• Ensure robust capacity planning procedures to maintain future resilience of operational services.
• Prepare strategic papers detailing growth projections, investment points, and options.
• Provide technical guidance and advice to management and users, producing verbal and written technical and non-technical reports.
• Ensure timely handling of all service support requests and system changes, proactively promoting effective use of available facilities.

Working for the Organisation
Liverpool University Hospitals NHS Foundation Trust includes Aintree University Hospital, Broadgreen Hospital, and Royal Liverpool University Hospital. The Trust, part of the NHS University Hospitals of Liverpool Group, was formed on 1st November 2024 through the merger of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group aims to improve patient care for over 630,000 people across Merseyside and provides highly specialised services for over two million people in the North West.

The Trust’s hospitals provide critical and specialised services, including trauma care, stroke facilities, maternity care, and complex planned care.

Detailed Job Description and Responsibilities

• Act as the main point of contact for the escalation of IT issues from Trust staff and serve as the liaison between Trust staff and Digital Services teams.
• Drive continuous service improvement across all service areas to enhance service delivery.
• Develop and implement digital technology plans to meet business objectives.
• Ensure effective capacity planning for long-term service resilience.
• Prepare strategic documents outlining growth projections and investment considerations.
• Provide technical advice and guidance to management, producing detailed reports on system status.
• Ensure prompt handling of user service requests and system changes, while promoting efficient use of available facilities.

Person Specification

Qualifications
Essential

• Relevant first degree or equivalent experience
• Relevant Masters or higher qualification or equivalent experience
• ITIL Service Desk, Incident, and Problem Management Qualification (Red Badge or equivalent)

Desirable

• Formal project management qualification (PRINCE2 or MSP Practitioner)
• Microsoft Certified Systems Engineer

Experience
Essential

• At least 5 years of relevant NHS management experience, including direct line management of Desktop, Technical Support, and Network Services teams
• In-depth knowledge of IM&T, with substantial experience in senior management positions within IM&T, including implementation and change management
• Extensive experience delivering complex technical solutions in a specialist IT environment
• Experience supporting and monitoring major IM&T systems in the NHS, particularly in service transfers
• Knowledge of NHS financial management principles
• Experience in managing financial and physical assets, including budgeting and authorising purchases of IM&T equipment

Knowledge
Essential

• Strong leadership and management skills to support the organisation’s vision and objectives
• Thorough understanding of how new technology benefits the NHS
• Ability to interpret IM&T policies and provide guidance on their application within the organisation
• Ability to set standards and advise on best practices in technical and administrative IM&T areas

Additional Information

• Please ensure email accounts, including junk/spam folders, are regularly checked for communication regarding your application.
• Only applicants who demonstrate how they meet the person specification will be shortlisted for interview.
• The deadline for applications is midnight on 13th December 2024.
• The Trust reserves the right to close vacancies early once a sufficient number of applications have been received.
• Applicants aged 18 or older will be considered for relevant roles.

The Trust promotes a healthy work-life balance and supports flexible working arrangements, which may include reduced hours, compressed hours, fixed shifts, or home working. Flexible working options are assessed based on role suitability. The Trust is committed to equality, diversity, and inclusion and encourages applications from underrepresented groups, including Black, Asian, and minority ethnic candidates, LGBTQ+ individuals, people with disabilities, and young adults aged 16-24.

Disclosure and DBS Checks

• The Trust requires a Disclosure and Barring Service (DBS) check for all relevant roles. The cost of processing the DBS check will be deducted from salary in manageable instalments.
• Skilled visa applicants and their dependants may need to provide criminal record certificates for countries lived in over the past ten years.

Safeguarding and Domestic Abuse Support

• All staff must adhere to safeguarding policies and complete mandatory safeguarding training.
• The Trust has adopted the Merseyside Domestic Abuse Workplace Scheme to support staff experiencing domestic abuse or sexual violence.

For assistance with the application process or any personal requirements, contact Recruitment Services at 0151 706 4666.

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