Location: Manchester
Type: Full-Time, Permanent (40 hours per week, Hybrid)
Salary: £23,795.20 per year
About Teleperformance
Teleperformance is a global leader in customer service solutions, delivering unparalleled support for clients across diverse industries. They specialize in providing tailored services, ensuring customer satisfaction and career growth for their employees. With an emphasis on innovation and professional development, Teleperformance is dedicated to fostering a collaborative and inclusive work environment.
Job Details
Shift Patterns:
Candidates must be fully flexible between the following shifts:
- Monday to Friday: 8 am to 9 pm
- Saturday & Sunday: 8 am to 8 pm
Start Date: January 20, 2025
Training: Two weeks of paid training (onsite or remote to be confirmed).
Hybrid Working Arrangement: 3 days onsite and 2 days working from home per week.
Benefits
- Comprehensive paid training program.
- Hybrid work schedule (blend of onsite and remote work).
- Career progression opportunities.
- Supportive team environment to enhance learning and growth.
- Work-life balance with flexible scheduling.
Requirements
- Excellent communication and problem-solving skills.
- Ability to handle high-pressure situations with professionalism.
- Strong computer literacy, including the ability to navigate multiple systems.
- Flexibility to work varying shifts, including weekends.
- Residing within Manchester or nearby areas.
- Previous experience in customer service is an advantage but not mandatory.
Salary Details
The position offers a competitive annual salary of £23,795.20, with opportunities for growth and additional benefits as part of Teleperformance’s employee rewards program.
About the Role
Teleperformance is seeking a motivated and detail-oriented Customer Service and Claims Handler to join their Manchester team. This role involves managing inbound calls from customers wishing to make mobile phone insurance claims. Responsibilities include assisting with fresh claims, providing updates, addressing general inquiries, and processing policy cancellations as needed.
The successful candidate will follow a structured question set on the provided systems to guide customers through the claims process. With a focus on efficiency and empathy, the role ensures that every customer interaction is handled professionally and with care.
Key Responsibilities
- Handle inbound calls related to mobile phone insurance claims.
- Provide step-by-step guidance to customers during the claims process.
- Address inquiries, updates, and policy cancellation requests effectively.
- Maintain accurate records of customer interactions and claims data.
- Collaborate with team members and supervisors for continuous improvement.
- Uphold Teleperformance’s commitment to exceptional customer service.
Equal Opportunity Statement
Teleperformance is an equal-opportunity employer. They value diversity and inclusivity, ensuring that all qualified applicants are considered without regard to race, religion, gender, disability, or other protected statuses.
Apply Now
Ready to embark on a rewarding career journey? Click on this result to apply and join Teleperformance in delivering world-class customer service. Start your application today and make a difference in the lives of customers.
