Location: Manchester (ONSITE ROLE ONLY)
Start Date: 17/03/2025
Contract: Full-Time
Salary: £22,308 PA (£11.44ph)
Hours: 37.5 hours per week
Shifts: Monday – Friday, 8:00am to 6:15pm (8-4 / 9-5 / 10-6)
Training: 10 days, Monday to Friday, 9:00am to 5:30pm (Full attendance required)
Role Overview
Are you ready to make a difference in people’s lives? Do you want a purposeful role helping individuals navigate the challenges of the cost of living crisis? If so, this rewarding opportunity is for you.
As a Telephone Customer Service Specialist, you will work in a lively and supportive team environment, providing crucial assistance to customers with inquiries about employment status, government benefits, and general claims.
Key Responsibilities
- Deliver exceptional service to customers and employers via inbound phone calls.
- Assist with inquiries related to employment status, benefits, payments, Universal Credit claims, and appointment-related queries.
- Inform customers about support available for living costs, particularly for those on low income or unable to work.
- Navigate multiple systems effectively to provide accurate and timely support.
What We Need from You
- Strong verbal and written communication skills with attention to detail.
- Proven ability to build customer relationships in a fast-paced environment.
- A professional and empathetic telephone manner.
- Experience in customer service within a target-driven environment.
- Proficiency in PC skills and navigating multiple systems with consistent typing speed.
- Positivity, resilience, and a solution-driven attitude.
What We Offer
- Fully paid training with potential job offer within 24 hours.
- 28 days’ holiday (including bank holidays), increasing to 30 days after 1 year of service.
- Career development opportunities with internal promotion preference.
- Lifestyle benefits and discounts with leading retailers.
- Access to free wellness and learning classes through the Community Online Academy.
- Refer & Earn Scheme – Earn up to £900 for referring friends.
- 24/7 Employee Assistance Program for welfare support.
- Life Assurance Cover and Pension Scheme.
- Interactive Health and Wellbeing Hub.
- Recognition awards for service and performance.
Screening Requirements
This role requires vetting to Baseline Personnel Screening Standard (BPSS), including:
- Identity check.
- Nationality and immigration status verification.
- Basic criminal records check.
- Employment/academic history check for the last 3 years (evidence required).
Application Process
If successful, you will need to provide documented evidence for vetting checks before your start date. It is recommended to compile necessary documentation in advance.
Apply Today!
If you are passionate about helping others, resolving complex issues, and making a meaningful difference, apply now! A member of our recruitment team will contact you within 48 hours.
