- Salary: £26,637 annually, with a Civil Service Pension contribution of 28.97%.
- Contract: Permanent.
- Grade: Administrative Officer.
- Working Pattern: Flexible, full-time, part-time, or job share.
- Number of Vacancies: 50.
Responsibilities
As a Customer Service Advisor, you will:
- Handle customer inquiries via phone, email, or web chat.
- Assist with tax payment queries and ensure accuracy.
- Manage payments and maintain customer records.
- Deliver support through webchat and email as required.
Requirements
- Strong communication skills in English (and Welsh, if applicable).
- Passion for customer service and a positive attitude.
- Basic math skills.
- Ability to work in a demanding environment and handle diverse conversations.
Working Hours
- Shifts between 7:45 am and 8:00 pm, Monday to Saturday.
- Maximum of one late shift per week and six Saturdays per year.
- Training is full-time (Monday to Friday, 9:00 am to 5:00 pm) in the office for approximately six weeks.
Benefits
- Generous leave starting at 25 days annually, increasing with service.
- Pension contributions of up to 28.97% of salary.
- Flexible and hybrid working options.
- Opportunities for personal and professional growth.
- Family-friendly policies and inclusive work culture.
Recruitment Process
- Complete an eligibility form and application form.
- Pass the Civil Service Customer Service Test.
- Participate in a video interview focusing on strengths and abilities.
Diversity and Inclusion
HMRC values diversity and offers reasonable adjustments during the recruitment process. Applications from all backgrounds are welcomed, and the organization is committed to creating an inclusive workplace.
Security and Eligibility
- Candidates must pass a criminal record check and meet nationality requirements.
- Must comply with Civil Service codes of honesty and integrity.
Application Deadline
- Deadline: 2:00 pm, Monday, 27 January 2025.
For further questions or support, contact the recruitment team at csgrecruitmentqueries@hmrc.gov.uk.
