Customer Service Specialist – Public Sector

Employer: Teleperformance
Location: Remote, United Kingdom
Contract: Full-time, Temporary (4-12 weeks, potential for permanent)
Salary: £12.21 per hour (£25,396.80 per year)
Start Date: 20 March 2025
Shifts: Monday – Friday, between 8:00 AM and 8:00 PM (40 hours per week)
Training: 3 days

Job Summary

Teleperformance is hiring Customer Service Specialists to handle inbound calls from the public, assisting with booking, rescheduling, and canceling appointments. This role requires professionalism, efficiency, and a strong ability to empathize with callers while delivering high-quality service.

Responsibilities

• Answer inbound calls from individuals booking or rearranging appointments
• Use a booking system to manage appointments efficiently
• Provide accurate information and empathetic support to callers
• Maintain a professional, polite, and positive demeanor at all times
• Ensure data confidentiality in line with GDPR regulations

Requirements

• Strong verbal and written communication skills
• Ability to build customer relationships in a fast-paced environment
• Professional and friendly telephone manner
• Previous customer service experience
• Experience working in a target-driven environment
• Proficiency in navigating multiple systems and maintaining a good typing speed
• Positive attitude, resilience, and dedication to service excellence

Benefits

• 28 days’ holiday (including bank holidays), increasing to 30 days after one year
• Perks at Work: Discounts and free online classes
• Help@Hand: Wellbeing resources, mental health support, financial and legal advice, GP access
• Critical illness cover (up to £10,000)
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards: Recognizing top performers
• Refer-A-Friend Scheme: Earn up to £1,200
• Monthly wellbeing webinars
• Dedicated Employee Experience Progress support