Application Deadline: Sunday, 23rd February 2025 (11:55 PM)
Job Details
- Reference Number: 391005
- Salary: £33,785 – £36,266
- Additional Benefits:
- Flexible working arrangements
- Employer pension contributions of 28.97%
- Generous annual, parental, and special leave policies
- Extensive personal well-being benefits
- Job Grade: Executive Officer
- Contract Type: Permanent
- Business Area: RoS – Corporate – Digital
- Role Type: Digital
- Working Pattern: Flexible working, Full-time
- Number of Positions: 1
Location
- Hybrid working model (Edinburgh-based contract)
- Regular visits required to the Edinburgh office and occasional visits to the Glasgow office
About Registers of Scotland (RoS)
Registers of Scotland manages 21 land, property, and legal registers, supporting the Scottish economy. The organization is modernizing its services using cloud and AI technologies while maintaining a strong commitment to customer service, inclusivity, and employee well-being.
RoS is a recognized “We Invest in People” Gold Award holder, with additional awards in Wellbeing and Young People Investment. It operates with a zero gender pay gap and is a disability confident employer.
Job Summary
As an Associate Digital Workplace Engineer, you will be responsible for 2nd line troubleshooting, ticket management, and supporting Employee Enablement (EE) services. You will collaborate with project teams to introduce new functionalities and work closely with service owners and SMEs to resolve issues.
Key Responsibilities
- Incident Resolution & Support:
- Troubleshoot and diagnose incidents, ensuring resolutions are effective.
- Escalate unresolved issues to service owners and SMEs.
- Coach Service Desk associates to improve first-line resolution rates.
- Process Improvement & Knowledge Sharing:
- Identify trends in reported issues and raise concerns with service owners.
- Document resolutions in knowledge base articles for both staff and digital use.
- Provide guidance and support to new team members.
- Technical Monitoring & Reporting:
- Monitor EE service health and generate reports.
- Assist with technical support activities and system maintenance.
- User Engagement & Collaboration:
- Build strong relationships with staff consuming EE services.
- Gather and share feedback to improve service delivery.
Required Technical Skills & Experience
- Essential:
- ServiceNow
- Microsoft Office 365 Suite
- Windows & Mac OS
- Collaboration tools (Miro, MS Whiteboard)
- Printing & application streaming management
- Analytical troubleshooting
- Certifications:
- ITIL 3 or above Foundation Certification in IT Service Management
- Additional Skills (Awareness to Working Level):
- Asset & Configuration Management
- Change Management
- Continual Service Improvement
- Incident & Problem Management
- Service Focus & Reporting
- Technical Specialism & Understanding
- Testing & User Focus
Key Behaviours
- Communicating & Influencing:
- Actively listens and understands colleagues’ challenges.
- Considers different perspectives and approaches.
- Changing & Improving / Making Effective Decisions:
- Identifies patterns in incidents and suggests process improvements.
- Uses data-driven analysis for evidence-based decision-making.
- Managing a Quality Service / Delivering at Pace:
- Ensures tasks are completed to a high standard.
- Takes ownership of tickets and sees them through to resolution.
Employee Benefits
- Annual Leave:
- 26 days holiday + 12 public holidays (total 38 days)
- Additional +1 day per year (up to 42 days max)
- Flexible Working:
- 36-hour work week with up to 30 hours flexi per month
- Pension & Financial Benefits:
- Civil Service Pension with 28.97% employer contribution
- Salary progression & structured pay increases
- Wellbeing & Lifestyle Perks:
- Subsidized gym memberships & cycle-to-work scheme
- Retail & dental discounts, £100 eye care vouchers
- External counselling and advisory services
- Family-Friendly Policies:
- Maternity leave: 1-year full pay (after 1-year service)
- Paternity, shared parental, and special leave options
- Learning & Development:
- Continuous training, industry events, and professional development opportunities
Selection Process
Stage 1 – Application Sift
Applicants will be assessed based on:
- Technical/Experience
- Communicating & Influencing
- Changing & Improving / Making Effective Decisions
- Managing a Quality Service / Delivering at Pace
Stage 2 – Assessment Centre
- Shortlisted candidates will be invited to an Assessment Centre in Edinburgh (Week of 10th March 2025).
- The assessment includes a behavioural interview and an additional evaluation exercise.
Feedback will be provided only to candidates who attend the interview/assessment.
How to Apply
Required Documents:
- CV (maximum 4 pages)
- Statement of Suitability (500-1250 words)
- Demonstrating competencies using the STAR method (Situation, Task, Action, Result)
Submission Format:
- Single MS Word document containing both the CV and Statement of Suitability
Important Notes:
- CVs without a supporting statement will not be considered.
- Statements exceeding 1250 words will be disregarded.
- RoS may use AI detection tools to verify applications.
Additional Information
Security Clearance:
- Candidates must pass a criminal record check and Baseline Personnel Security Standard (BPSS) clearance.
Nationality Requirements:
Open to:
- UK & Irish nationals
- Commonwealth citizens with UK work rights
- EU/EEA nationals with settled/pre-settled status
- Turkish nationals with Civil Service work rights
Diversity & Inclusion
- RoS is committed to diversity, equality, and fair recruitment.
- Disability Confident Scheme: Candidates with disabilities meeting minimum criteria are guaranteed an interview.
Contact Details
- Job Queries: resourcing@ros.gov.uk
- Recruitment Team: sophie.mackenzie@ros.gov
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