IT Support Technician: Sponsorship Available

Location: Liverpool, Merseyside, United Kingdom

Type: Full-Time

Salary (£): £26,530 – £29,114 per year

About Alder Hey Children’s NHS Foundation Trust Alder Hey Children’s NHS Foundation Trust is seeking a motivated, enthusiastic 2nd Line IT Support Technician with a passion for excellent customer service to join our Desktop team and work in our Cyber Security Team.

Job details

Benefits

• Competitive salary 
• 28 Days Annual Leave, pro rata (Including bank holidays) 
• Free Enhanced DBS 
• Contributory pension scheme 
• Employee assistance programme 
• Excellent development and training opportunities 
• Cycle to work scheme 
• UK visa sponsorship 

Requirements

• Computer-related degree 
• Proven experience gained in a similar role 
• Examples of excellent customer service 
• Ability to demonstrate a passion for IT and use of technology to benefit customer experience or working practices 
• Friendly, professional, communicative, positive attitude, good fit, enthusiastic 
• Full driving licence (desirable) 

Salary Details
£26,530 – £29,114 per year

About the Role
As an IT Support Technician, you will be responsible for incidents and requests passed to the team via the Service Desk. This includes diagnosing and resolving hardware and software issues, device configuration, builds, software installations, kit provision, patching, office moves, checks, technical advice and guidance, and the provision of training guides. You will also be responsible for maintaining the IT Asset Register, providing reports, and ensuring compliance with Trust policies and procedures.

Key Responsibilities

• Diagnose and resolve hardware and software issues 
• Configure devices, build software installations, and provide kit provision 
• Perform patching, office moves, checks, and provide technical advice and guidance 
• Maintain the IT Asset Register and provide reports 
• Promote good practice in the use of IT hardware and software and security measures 
• Provide advice and demonstrate the use of software and hardware to end-users 
• Ensure compliance with Trust policies and procedures 

Alder Hey Children’s NHS Foundation Trust is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.