Access Booking Coordinator Role with Sponsorship in Oswestry, Apply Now

Location
Oswestry, Shropshire

Type
Fixed Term, Full-time or Part-time

Salary (£)
£24,937 to £26,598 a year

About Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
This isn’t just another hospital job. Robert Jones and Agnes Hunt Orthopaedic NHS Trust is one of the UK’s top-rated orthopaedic centres, known for putting patients first, nurturing innovation, and treating staff like people, not numbers. With world-class facilities including their newly opened £6 million Veterans’ Orthopaedic Centre, they’re setting the standard for NHS excellence. Based in the lush borderlands of Shropshire and Wales, they offer scenic surroundings, strong university links, and a proper work-life balance.

Job details

Benefits

• Flexible hours full-time and part-time available to suit your lifestyle
• Supportive work environment where your voice actually matters
• Career development through training, coaching, and in-house progression
• Excellent facilities including cutting-edge digital systems and a tech-forward booking office
• Free on-site parking and great public transport access via Gobowen Station
• Employee wellbeing perks including counselling, peer support, and fitness sessions

Requirements

• Confident using Microsoft Office and computer systems
• GCSEs in English, Maths, and ICT at Grade C or above
• Friendly communicator with a knack for handling sensitive conversations
• Able to stay cool under pressure and juggle tasks independently
• Excellent written and spoken communication
• Good with numbers and accurate when working with data
• Warm, calm, and confident with patients and consultants alike

Salary Details

Band 3
£24,937 to £26,598 a year, dependent on experience and hours worked

About the Role

As an Access Booking Coordinator, you’ll be the calm in the storm for patients navigating appointments and referrals. From day one, you’ll handle your own caseload of consultants and specialties. You’ll own that pathway from referral to booked appointment, helping patients access the right care without delay.

This role is perfect for someone who loves structure, thrives on making things run smoothly, and genuinely cares about getting people seen fast. You’ll spot red flags, liaise directly with consultants, and keep everything flowing – even when things get hectic. And you’ll never be alone. The supportive team culture at RJAH is one of their proudest features.

This is an Immediate start job UK that welcomes individuals seeking career growth in healthcare. If you’ve worked in admin or medical records before, that’s a plus – but if you’re a fast learner with great people skills, you’ll do just fine.

Key Responsibilities

• Manage patient referrals and book appointments on Lorenzo and other NHS systems
• Monitor outpatient waiting lists, track capacity, and flag urgent cases
• Liaise with consultants on priority scheduling and clinic coordination
• Provide patients with booking details, directions, and reassurance
• Support colleagues during leave periods and help across specialties
• Handle anxious or distressed patient queries with care and clarity
• Keep all patient data up to date and secure, following GDPR and Trust policies
• Help train new team members and suggest ways to improve service delivery
• Communicate regularly with the Outpatient Team Leader and Admin Service Manager
• Work flexibly to support clinic changes, cancellations, and overbooking where needed

Disclosure and Barring Service Check

This role requires a Disclosure and Barring Service (DBS) check. It falls under the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Equal Opportunity Statement

They’re proud to be an inclusive employer. Whether it’s career support, training, or just feeling seen and valued, RJAH strives to give everyone a fair shot. Your background doesn’t matter – your potential does.

Employer Details

• Company Name: Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
• Address: Gobowen, Oswestry, SY10 7AG
• Contact: Emma Key – emma.key@nhs.net – 01691 404312

Reference Number
224-PA20250402689-A

How To Apply
There’s a seat waiting for you – don’t miss out. Apply now and be part of something meaningful.