Every patient journey matters. This role keeps those journeys running smoothly and on time, ensuring people receive care when they need it most.
Location: Bridgend, Wales
Type: Permanent, Full-time
Salary (£): £25,313 to £26,999 per annum
About Welsh Ambulance NHS Trust
With over 4,000 dedicated staff across Wales, Welsh Ambulance NHS Trust provides essential, life-changing support to patients every day. They pride themselves on diversity, inclusion, and teamwork, ensuring every person—employee or patient—feels valued. Whether on the road or behind the scenes, their mission is simple: deliver high-quality care where and when it’s needed.
Job Details
Benefits
- Career Growth: Be part of a trusted NHS team with clear pathways for progression.
- Supportive Environment: Work alongside experienced professionals in a collaborative setting.
- Meaningful Impact: Help improve the patient experience and healthcare delivery in your community.
Requirements
- 5 GCSEs (Grade C or above) including English/Welsh and Maths, or equivalent experience.
- Skilled in coordinating, planning, and prioritising workloads.
- Confident communicator with strong negotiation and organisational abilities.
- Experience monitoring activity, resolving issues, and maintaining service quality.
- Able to travel between sites and manage office-based duties.
- Understanding of performance data for quality monitoring.
- Flexibility to work varied hours as needed.
- Welsh language ability is desirable.
Salary Details
Starting at Band 3, £25,313 to £26,999 per annum, in line with NHS Agenda for Change pay scheme.
About the Role
As an Ambulance Care Hospital Coordinator, you’ll be the central point of contact connecting patients, clinics, and transport teams. Working within the Journey Coordination Centre, you’ll oversee patient journeys, ensuring every trip runs safely, efficiently, and with compassion. You’ll play a vital role in supporting oncology transport and coordinating information between departments, helping people get to the right place at the right time.
Key Responsibilities
- Coordinate and monitor daily patient transport operations to maintain quality care.
- Liaise with hospital departments, clinics, and transport providers to manage live patient journeys.
- Resolve service issues promptly to reduce patient stress and delay.
- Maintain accurate performance data and assist in service improvement planning.
- Support the Enhanced Hubs team in delivering customer-focused patient transport across Wales.
- Build strong communication bridges between oncology patients, units, and control teams.
Disclosure and Barring Service Check
This role requires a Disclosure and Barring Service (DBS) check under the Rehabilitation of Offenders Act (Exceptions Order) 1975 to ensure suitability for working with vulnerable individuals.
Certificate of Sponsorship
Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Equal Opportunity Statement
The Trust celebrates diversity and is committed to creating an inclusive environment for all employees. Applications are encouraged from candidates of all backgrounds, including under-represented communities.
Employer Details
- Company Name: Welsh Ambulance NHS Trust
- Address: Princess of Wales Hospital, Coity Road, Bridgend, CF31 1RQ
- Contact: Scott Lambert (Control Supervisor) – scott.lambert@wales.nhs.uk
Reference Number: 020-AC101-1025
How To Apply
Ready to join a team that moves healthcare forward across Wales? Apply today and start making an impact where it truly counts.
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