Ambulance Care Hospital Coordinator in Bridgend with Sponsorship: Join a Remarkable Team Today

Every patient journey matters, and this role ensures each one runs smoothly from start to finish.

Location
Bridgend, Wales

Type
Permanent, Full-time

Salary (£)
£25,313 to £26,999 per annum

About Welsh Ambulance NHS Trust
They’re a team of over 4,000 remarkable people working across Wales to deliver world-class patient care every single day. From call handlers to clinicians, everyone plays a part in ensuring patients get the right help, wherever and whenever they need it. The Trust celebrates diversity, welcomes inclusivity, and strives to build a workforce that reflects the communities they serve.

Job details

Benefits

• Meaningful impact – support patients through every stage of their hospital journey
• Career growth – gain hands-on experience within a nationally recognised healthcare organisation
• Collaborative culture – work with a team that values communication, care, and coordination
• Flexible approach – opportunities to adapt work hours to meet service needs
• Professional development – continuous learning within an NHS environment

Requirements

• 5 GCSEs (Grade C or above) including English/Welsh and Maths, or equivalent experience
• Excellent planning and organisational skills to prioritise workloads effectively
• Strong negotiation and communication skills to liaise across hospital departments
• Proven ability to coordinate activities and act as the voice between patients and the care team
• Confident with customer service and issue resolution in a hospital setting
• Experience monitoring and assessing quality and performance
• Willingness to travel between sites across Wales as required
• A flexible attitude to hours and teamwork
• Ability to speak Welsh is desirable but not essential

Salary Details

This position falls under the Agenda for Change Band 3 pay scheme. All new starters begin at the bottom of the band but may request a higher point if prior relevant experience applies.

About the Role

As an Ambulance Care Hospital Coordinator, you’ll manage patient transport for The Princess of Wales Hospital. Your day revolves around ensuring non-emergency journeys are timely, safe, and patient-focused. You’ll act as a bridge between patients, oncology units, and transport providers, making sure communication flows seamlessly.

You’ll handle patient journey planning, assist day controllers, and support the quality assurance of live transport data. This office-based role calls for someone proactive, organised, and calm under pressure. You’ll play a crucial part in maintaining standards that keep the service running efficiently while upholding compassion at every stage.

Key Responsibilities

• Coordinate patient transport schedules to meet hospital and patient needs
• Maintain communication between patients, hospital departments, and transport providers
• Monitor performance data to uphold quality and timeliness
• Address and resolve day-to-day issues that arise on or off site
• Foster collaboration between teams to ensure a patient-first experience
• Support the Journey Coordination Centre and Enhanced Hubs to deliver customer-focused care
• Provide accurate information for reporting and service planning

Disclosure and Barring Service Check

This post requires a Disclosure and Barring Service (DBS) check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Equal Opportunity Statement

The Trust welcomes applicants from all backgrounds, especially those underrepresented in the NHS. They are committed to equality, diversity, and inclusion, ensuring every employee feels valued and respected.

Employer Details

• Company Name: Welsh Ambulance NHS Trust
• Address: Princess of Wales Hospital, Coity Road, Bridgend, CF31 1RQ
• Contact: Scott Lambert, Control Supervisor – scott.lambert@wales.nhs.uk

Reference Number
020-AC101-1025

How To Apply
If this sounds like you, don’t wait. Take the next step and Apply Now to join a trusted team where every role makes a real difference.