About the Role
Our fast-growing FinTech company is seeking a talented and enthusiastic Customer Onboarding Analyst to join our expanding team. This position offers a unique opportunity to make a significant impact on our company’s growth and evolve your career as the business progresses. You’ll join a team that values and welcomes your ideas, providing a platform for your professional development.
Role Responsibilities
As a Customer Onboarding Analyst, you will be instrumental in ensuring the accurate and timely setup of customer accounts and the maintenance of customer information. Your key responsibilities will include:
- Customer Account Opening: Efficiently and accurately create customer accounts in our systems.
- Data Verification: Validate and update essential customer data and documentation.
- Collaboration: Work closely with multiple teams, particularly the KYC team, to maintain a seamless onboarding process. Proactively collaborate with your manager to identify and improve processes.
- Data Security: Handle confidential and sensitive customer information while adhering to strict data security and privacy protocols.
- Regulatory Compliance: Ensure compliance with KYC and AML regulations by following established guidelines and procedures.
- Issue Resolution: Identify and address data discrepancies and inconsistencies promptly by communicating with internal stakeholders.
Requirements
- Experience: Previous experience in an operations or administrative role.
- Attention to Detail: High attention to detail and accuracy, with a methodical approach to account opening.
- Organisational Skills: Strong organisational skills, capable of managing and prioritising tasks effectively.
- Technical Proficiency: Experience with Microsoft Office Suite and CRM systems.
- Interpersonal Skills: Proven track record of strong interpersonal skills, both written and verbal.
- Collaboration: Ability to work independently as well as collaboratively.
Nice to Have
- Data Protection Awareness: Understanding of data protection and confidentiality.
- KYC and AML Knowledge: Familiarity with KYC and AML concepts.
- Industry Experience: Experience in a fast-paced environment, especially within finance and/or technology.
Benefits
- Competitive Compensation: Attractive salary package.
- Generous Leave: 25 days of holiday, excluding bank holidays.
- Pension Contributions: Company pension scheme.
- Health Insurance: Private medical insurance.
- Wellness Discounts: Employee health and wellness discounts.
- Cycle to Work Scheme: Support for cycling to work.
- Social Events: Monthly happy hours and team lunches.
- Training Sessions: Lunch and learn training sessions.
Working Pattern
Our hybrid working pattern allows for flexibility, with 3 days in our London office and 2 days working remotely.
