About the Role

Our fast-growing FinTech company is seeking a talented and enthusiastic Customer Onboarding Analyst to join our expanding team. This position offers a unique opportunity to make a significant impact on our company’s growth and evolve your career as the business progresses. You’ll join a team that values and welcomes your ideas, providing a platform for your professional development.

Role Responsibilities

As a Customer Onboarding Analyst, you will be instrumental in ensuring the accurate and timely setup of customer accounts and the maintenance of customer information. Your key responsibilities will include:

  • Customer Account Opening: Efficiently and accurately create customer accounts in our systems.
  • Data Verification: Validate and update essential customer data and documentation.
  • Collaboration: Work closely with multiple teams, particularly the KYC team, to maintain a seamless onboarding process. Proactively collaborate with your manager to identify and improve processes.
  • Data Security: Handle confidential and sensitive customer information while adhering to strict data security and privacy protocols.
  • Regulatory Compliance: Ensure compliance with KYC and AML regulations by following established guidelines and procedures.
  • Issue Resolution: Identify and address data discrepancies and inconsistencies promptly by communicating with internal stakeholders.
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Requirements

  • Experience: Previous experience in an operations or administrative role.
  • Attention to Detail: High attention to detail and accuracy, with a methodical approach to account opening.
  • Organisational Skills: Strong organisational skills, capable of managing and prioritising tasks effectively.
  • Technical Proficiency: Experience with Microsoft Office Suite and CRM systems.
  • Interpersonal Skills: Proven track record of strong interpersonal skills, both written and verbal.
  • Collaboration: Ability to work independently as well as collaboratively.

Nice to Have

  • Data Protection Awareness: Understanding of data protection and confidentiality.
  • KYC and AML Knowledge: Familiarity with KYC and AML concepts.
  • Industry Experience: Experience in a fast-paced environment, especially within finance and/or technology.

Benefits

  • Competitive Compensation: Attractive salary package.
  • Generous Leave: 25 days of holiday, excluding bank holidays.
  • Pension Contributions: Company pension scheme.
  • Health Insurance: Private medical insurance.
  • Wellness Discounts: Employee health and wellness discounts.
  • Cycle to Work Scheme: Support for cycling to work.
  • Social Events: Monthly happy hours and team lunches.
  • Training Sessions: Lunch and learn training sessions.
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Working Pattern

Our hybrid working pattern allows for flexibility, with 3 days in our London office and 2 days working remotely.


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