About Birdie Care Services
Birdie Care Services Limited is a leading home healthcare technology platform dedicated to transforming the lives of older adults. Established in 2017 and headquartered in London, England, Birdie provides an all-in-one solution supporting millions of care visits every month. Their digital tools and services enable care providers to deliver superior quality care and improve operational efficiency. Birdie is B-Corp certified and was recently recognized as a top home health tech provider globally.
Job Description
Birdie Care Services is looking for a Customer Support Associate to ensure partners and caregivers have the best possible experience with Birdie. The role involves providing support through live chat, email, and phone with a personal touch. Responsibilities include investigating, triaging, escalating, and resolving issues raised by care managers and professionals. The Customer Support Associate will act as the voice of the customer internally and communicate feedback to the Product, Engineering, and Marketing teams.
Skills and Qualifications
- Brilliant written and verbal English communication skills
- Experience in Customer Support, ideally for a software platform/package
- Proficiency in using Live Chat support systems, email, and phone support
- Ability to work independently and seek advice when needed
- Passion for customer support and commitment to delivering excellent service
- Comfortable working in a start-up environment with fast-moving projects
- Good understanding of technology and experience with multiple systems
- German language skills (bonus, but not essential)
Compensation
- Annual Salary: £25,000
- Health and Dental Insurance
- Parental Leave
- Retirement Savings
- Paid Holidays and Paid Time Off
- Career Development Opportunities
- Work From Home Stipend
- Equity Options
Other Details
- 100% Remote Work
- Full-Time Position with Alternative Schedule
- Based in the UK
- 40-hour work week, including occasional weekend shifts (rotation basis with time off in lieu)
Benefits
- Comprehensive health insurance with AXA
- Gym discounts and wellbeing perks via Happl
- Cycle to work scheme
- Generous parental leave policy
- Additional paid days for fertility treatments
- Employer pension contribution
- Regular company socials, trips, and meals
- Exceptional company culture fostering excellence and transparency
Application Process
Birdie Care Services is an equal opportunity employer committed to reducing unconscious bias throughout the hiring process. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status, or disability status. Birdie promotes an inclusive environment for all employees and actively works towards this with their Diversity & Inclusion Committee.
