Are you keen to be a part of an exciting team that handles influential data capable of impacting the economy? You don’t need to be a data expert but should be able to understand data, collaborate with colleagues to interpret it, and use your communication and customer-focused skills to support various team members and business areas within HMRC. We currently have three openings, with a reserve list for 12 months, in our Operational Credibility Team. This offers candidates the chance to join a collaborative, customer-focused, and front-line team.
Job Description
The team is responsible for assuring trade data submissions, producing quality, timely trade data according to a strict timetable for publication. A typical day involves being a team player, prioritizing your work, making informed decisions based on team leader priorities, interpreting data, querying anomalies with traders or agents to confirm or correct entries, updating various IT systems and databases, and raising any unresolved issues.
This role requires daily, direct customer liaison using various communication methods such as telephone and email contact.
Person Specification
Essential Criteria:
- Proficiency and proven track record of using Office 365, particularly Excel and Outlook, with the ability to learn new systems and ways of working.
- Strong interpersonal skills to connect with a wide range of internal and external contacts, both via telephone and email/secure data messaging.
- Ability to work independently and as part of a wider team to build strong working relationships.
Benefits
- Salary: £25,082, plus HM Revenue and Customs contributes £6,772 towards your membership in the Civil Service Defined Benefit Pension scheme.
- Flexible and Hybrid Working Policies: Balance your work and personal commitments with flexible arrangements.
- Generous Leave Allowance: Starting at 25 days, increasing by a day each year up to a maximum of 30 days.
- Pension Contributions: At least 27% of your salary towards the Alpha pension scheme.
- Family-Friendly Policies, Personal Support, Coaching, and Development.
To learn more about HMRC benefits and what it’s like to work for HMRC, visit Thinking of joining the Civil Service.
Selection Process Details
How to Apply:
- Tests: Pass the Civil Service Numerical and Verbal Tests.
- Application: Submit a CV and a 250-word personal statement outlining how your skills and experience meet the essential criteria.
Sift: Your personal statement will be assessed, and successful candidates will be invited to interview.
Interview: Conducted via video call, assessing your experience.
Reserve List: May be held for up to 12 months for similar roles.
Criminal Record Check: Applications are considered in accordance with the DBS Code of Practice and the Recruitment of Ex-Offenders Policy.
Merit List: Appointments made in strict merit order.
Reasonable Adjustments: Available to ensure no one is disadvantaged during the recruitment process.
Important Information for Applicants
- Existing HMRC Contractual Homeworkers: This role may be suitable, with occasional office attendance required.
- Terms and Conditions: Ability to converse accurately in spoken English and/or Welsh if required.
- Locations: HMRC has a presence in every UK region.
For further information, visit Civil Service Locations.
Security: Successful candidates must undergo a criminal record check.
Nationality Requirements: Open to UK nationals and other specified groups.
Civil Service Values: Honesty and integrity are paramount.
For more details on the Civil Service Code, recruitment principles, and diversity and inclusion strategy, visit the provided links.
Contact Information
Job Contact:
Lee Allen
Email: lee.allen@hmrc.gov.uk
Telephone: 03000 508695
Recruitment Team:
Email: ubsrecruitmentexcellence@hmrc.gov.uk
Apply Now and be part of an exciting team at HMRC, ensuring the integrity and quality of trade data submissions. Secure your HMRC Operational Credibility role today!
