The Student Loans Company (SLC) is seeking a dedicated Repayments Officer to join our team in Glasgow. This role offers a competitive salary of £22,800 per year, complemented by a significant pension contribution of £6,605 as part of the Civil Service Defined Benefit Pension scheme. The closing date for applications is June 28, 2024.
About the Role
As a Repayments Officer, you will manage customer queries regarding loan repayments across multiple channels. Your role will involve providing high-quality customer service and handling various products and debt categories. The position follows a blended working model, typically requiring two days in the office and three days working from home.
Key Responsibilities
Your primary responsibilities will include:
- Navigating various IT systems such as Office 365 and Customer Relationship Management databases.
- Analyzing and interpreting diverse information to guide customer decision-making.
- Maintaining high accuracy and attention to detail.
- Employing excellent problem-solving skills and taking initiative.
- Communicating clearly and professionally with customers.
- Collaborating effectively with team members.
- Demonstrating strong written communication and numeracy skills.
What We Offer
Working with SLC means more than just a job; it’s an opportunity to unlock your potential. We support our employees through the Career Pathways development program and offer a comprehensive benefits package:
- 28 days of annual leave plus 8 public holidays, with the option to buy or sell leave.
- Flexible working options, including flexi-time.
- Membership in the Civil Service pension scheme.
- Life insurance covering 4 times your annual salary.
- Enhanced sick pay and family leave, including maternity, paternity, and adoption leave.
- Lifestyle benefits such as discounts at numerous retailers, a cycle to work scheme, access to discounted gym memberships, and optional dental insurance.
About the Student Loans Company
The SLC is a non-profit, government-owned organization committed to providing loans and grants to students across the UK. Since 1989, we have been dedicated to helping students invest in their futures by ensuring secure, accurate, and efficient financial services. Each year, we process around 2 million student finance applications, manage a loan book valued at £227.5 billion, and support 9.4 million customers.
At SLC, we strive to make the student finance experience as straightforward as possible, whether customers are applying for loans or making repayments. We are committed to delivering the exceptional service that our customers deserve.
Joining the SLC means contributing to a mission-driven organization focused on facilitating educational opportunities and supporting student success. If you’re ready to unlock your potential and help others do the same, apply for the Repayments Officer position today.
