Company Overview:
We are excited to announce openings for Customer Service Advisors to join our dynamic team. Our company, known for its outstanding customer service, has been recognized with Feefo’s Platinum Trusted Service Award for two consecutive years. We are dedicated to providing excellent support to our customers and fostering a vibrant and inclusive work environment.
Job Description:
As a Customer Service Advisor, you will work from the comfort of your home, providing exceptional service to our diverse customer base. This role does not require previous telephone experience, making it a perfect opportunity for individuals seeking to start or advance their career in customer service. We offer comprehensive training and career progression opportunities to support your professional growth.
Key Responsibilities:
- Handle inbound and outbound customer calls in a fast-paced, virtual contact center environment.
- Provide excellent customer service, support, and resolve queries over the phone.
- Accurately enter data and update customer records while on calls.
- Meet targets for call volumes and quality of service.
- Address customer complaints and resolve them to the customer’s satisfaction.
- Communicate effectively with customers, understanding their needs and providing appropriate solutions.
Benefits and Package:
- Salary: £26,000 per annum, plus bonuses and benefits.
- Working Hours: Up to 9 hours per day (including a 1-hour break), on a shift rota basis.
- Monday – Friday: 8am – 8pm
- Saturday: 8am – 5.30pm
- Sunday: 10am – 4pm
- Contract Type: Temporary, with potential opportunities to go permanent.
- Remote Work: Fully remote position.
- Career Progression: Opportunities for career advancement within the company.
- Training: Comprehensive training provided to prepare you for the role.
- Company Pension: Participation in our company pension scheme.
- Flexitime: Flexibility in working hours may be considered.
- Referral Programme: Earn rewards for referring friends or family to join our team.
- Discounts: Access to a range of discounts on leading high street brands.
Key Skills and Experience:
- Experience in a Customer Service or Contact Centre environment is beneficial but not essential.
- Excellent written and verbal communication skills.
- Strong problem-solving skills and the ability to use your own initiative.
- High level of computer literacy.
- Ability to work in a fast-paced and dynamic environment.
- Positive attitude and a commitment to providing outstanding customer service.
Application Process:
If you are interested in this exciting opportunity and meet the relevant skills required, we encourage you to apply. Join our team and become part of a company that values its employees and provides a supportive and rewarding work environment.
To apply, please submit your resume and a cover letter detailing your interest in the position and your relevant qualifications.
Contact Information:
For more information or to submit your application, please visit our website or contact our recruitment team.
We are an equal opportunity employer and welcome applications from candidates of all backgrounds. We are committed to creating an inclusive environment for all employees.
