Location
Norfolk and Norwich University Hospital, Norwich, NR4 7UY
Job Type
14-Month Fixed Term Contract – Apprenticeship (Full-Time)
Salary
Competitive (Details available upon request)
About Norfolk and Norwich University Hospital
Norfolk and Norwich University Hospital (NNUH) is one of the largest NHS Trusts in the UK, providing first-class acute care to around one million people across Norfolk and the surrounding areas. As a teaching and research hospital, NNUH is committed to innovation and excellence in healthcare, working closely with the University of East Anglia to deliver cutting-edge education and training opportunities. The Trust boasts state-of-the-art facilities such as the Quadram Institute and is home to a diverse and talented workforce representing over 94 countries from around the world.
Staff at NNUH enjoy a wide range of benefits, including flexible working hours, access to health and wellbeing support, discounted gym memberships, and opportunities for career development. The Trust is also dedicated to creating an inclusive, people-focused environment where staff are empowered to deliver compassionate and high-quality care to all patients.
Job Summary
Norfolk and Norwich University Hospital is seeking an enthusiastic individual to join the Plastic Surgery Outpatient Department as an Apprentice Receptionist. This is a fantastic opportunity to gain valuable work experience in the NHS while working towards a recognised Level 2 Customer Service Practitioner Apprenticeship Standard qualification.
As an Apprentice Receptionist, the successful candidate will be responsible for providing administrative support and acting as the first point of contact for patients, relatives, and healthcare professionals. The role offers the chance to develop key skills in a fast-paced, busy environment, working alongside a dedicated and supportive team. The post holder will also be trained to use the hospital’s electronic patient system and will play an important role in ensuring the smooth running of the department.
Key Responsibilities
- Provide reception duties, including greeting patients, arranging appointments, and maintaining appointment systems for the department.
- Manage patient contact efficiently, dealing with enquiries in person and over the phone in a courteous and confidential manner.
- Ensure patient safety and wellbeing while in the waiting area, alerting appropriate staff to any concerns.
- Use the hospital’s Patient Administration System (PAS) for tracking and collecting patient notes, updating patient records, and managing clinic administration.
- Work autonomously and as part of a team to provide high-quality customer service to patients, relatives, and healthcare professionals.
- Communicate effectively with patients, relatives, and the wider healthcare team, ensuring that any enquiries or concerns are managed promptly and professionally.
- Provide administrative support to technical, medical, nursing, and secretarial staff within the Plastic Surgery Outpatient Department.
Benefits
- Opportunity to complete a Level 2 Customer Service Practitioner Apprenticeship Standard qualification.
- Gain valuable work experience within a busy NHS department.
- Flexible working hours with support for career development and progression within the NHS.
- Access to a wide range of staff benefits, including discounted gym memberships, an on-site nursery, and free 24-hour confidential counselling support.
- Work as part of a supportive and collaborative team, with opportunities for further training and professional growth.
Requirements
- Good general level of education with at least 4 GCSEs at Grade D/3 or above, including Maths and English.
- Strong communication and interpersonal skills, with the ability to engage with patients, relatives, and staff in a compassionate and professional manner.
- Basic IT skills, including accurate data input and familiarity with common software applications.
- A desire to learn and develop within an NHS administrative role.
Desirable Experience
- Previous experience in clerical work or data input.
- Experience in a customer service role or working within an NHS environment.
Disclosure and Barring Service Check
This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. As such, a Disclosure and Barring Service (DBS) check is required to ensure the safety of patients and staff.
Certificate of Sponsorship
Applications are welcome from job seekers requiring Skilled Worker sponsorship to work in the UK. For more information on eligibility and the application process, please visit the UK Visas and Immigration website. Applicants applying for UK entry clearance must present a criminal record certificate for any country they have resided in continuously or cumulatively for 12 months or more in the past 10 years.
Equal Opportunity Statement
Norfolk and Norwich University Hospital is an equal opportunity employer committed to fostering an inclusive and diverse environment. The Trust welcomes applications from individuals of all backgrounds and is dedicated to supporting staff development through its comprehensive range of training and education opportunities.
Application Process
To apply for this position, click the “Apply Now” button. The closing date for applications is 22 October 2024. Early applications are encouraged, as the Trust may close the advertisement early if a high number of applications are received.
Reference Number: 234-24-S1973
