Band: NHS AFC: Band 2
Location: East and North Hertfordshire NHS Trust
About the Organisation
Clerical Radiology Department Assistant jobs just opened at East and North Hertfordshire NHS Trust. The organization is committed to providing high-quality, compassionate care for communities. The vision for 2030 is to be trusted to provide consistently outstanding care and exemplary service.
Core values include Include, Respect, and Improve, which guide the organization in delivering exceptional services.
The Trust operates the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II Hospital (New QEII), Welwyn Garden City
- Hertford County Hospital, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
Approximately 6,000 dedicated staff deliver excellent care while driving significant transformation to enhance patient outcomes and services.
Job Overview
The Clerical Radiology Department Assistant role supports the efficient functioning of the Radiology Department in a demanding and rewarding environment. The role involves serving as the first point of contact for patients, ensuring high standards of service and accurate record-keeping.
Candidates should have office or reception experience, preferably within a healthcare setting, though this is not essential.
Vacancies may close earlier than the advertised date in the event of high application volumes. Prompt applications are encouraged.
Key Responsibilities
- Greet patients professionally, verify ID and demographics, and ensure hospital records are accurate.
- Manage patient appointments, including walk-ins and scheduled visits, using computer systems.
- Communicate effectively and respectfully with patients, families, staff, and external agencies.
- Uphold principles of record-keeping, ensuring accurate and confidential data entry.
Person Specification
Qualifications
- English and Maths GCSE
- NVQ Level 2 or equivalent experience
- Willingness to undertake relevant in-house training
Experience
- Office work, teamwork, and customer service
- Proficiency in keyboard/data input tasks
- Administrative experience in healthcare (desirable)
Skills
- Strong communication skills (verbal and written)
- Ability to work under pressure and multi-task
- Excellent customer service skills
- Experience handling public-facing roles (desirable)
Knowledge
- Principles of record-keeping
- Experience dealing with diverse individuals and situations
Working for the Trust
The organization is committed to fostering equality, diversity, and inclusion. Applications are encouraged from underrepresented groups, including individuals with disabilities and candidates from BAME communities.
Flexible working arrangements are supported to help employees maintain a work-life balance, with all requests considered in line with service needs.
Resources and guidance are available to support employees balancing work and caregiving responsibilities, creating an inclusive and supportive workplace.
Additional Information
All correspondence will be sent to the email address provided in the application. Candidates should check both inbox and spam/junk folders.
Accommodations for disabilities or significant life events, such as menopause, are provided during the recruitment process.
Certain positions may not qualify for sponsorship. Applicants are advised to contact the Resourcing Team for clarification before applying.
The Prince’s Trust offers free employability support for individuals aged 16-30, including CV building, interview tips, and career guidance.
The Trust is a Disability Confident Employer and supports members of the Armed Forces community through dedicated employment policies and resources.
Qualified and ready to apply? Click the APPLY NOW button below.
