Looking for hybrid customer service jobs in Glasgow? Check out the job description below!
Overview
Teleperformance is a dynamic contact center employer partnering with household-name clients to deliver world-class customer service. Recognized as one of the Fortune World’s Best Workplaces™, Teleperformance offers a fantastic opportunity to join the Lloyds Banking Division campaign as an inbound Customer Service Specialist.
Job Details
- Start Date: Various dates in January 2025
- Salary: Starting at £11.44 per hour
- Job Type: Full-Time, Permanent
- Working Hours: 40 hours per week, including training
- Training: 9:00 am – 5:30 pm, Monday to Friday (2 weeks in Glasgow, City Park)
- Operational Hours: Fully flexible between 7:00 am and 11:00 pm, Monday to Sunday
- Work Location: Initial three months onsite in Glasgow, followed by an option to work onsite or remotely based on preference
Key Benefits
- High reward ‘Refer a Friend’ scheme, offering up to £1,200
- 28 days holiday (including bank holidays), increasing to 30 days after one year of service
- Access to a 24/7 Employee Assistance Programme, including GP support and mental health counselling
- Career progression opportunities through supported internal development programs
- Length of service and monthly recognition awards
- Life assurance coverage
- Supported pension scheme
- Discounts on energy, insurance, and broadband services via the Perks at Work Platform
- Retail discounts of up to 15% at major supermarkets and stores including M&S, Sainsbury’s, John Lewis, and more
- Up to 40% off cinema tickets at Odeon, VUE, and Cineworld
- Exclusive offers on mobile products and contracts with EE and Vodafone
Candidate Requirements
- Professional, polite, and courteous telephone manner
- Ability to deliver excellent customer service with enthusiasm and a proactive approach
- Strong verbal communication and listening skills with empathy and patience
- Confidence in managing customer conversations and problem-solving independently
- High attention to detail and accuracy in all tasks
- Ability to handle difficult situations and make informed decisions
- Self-motivated with strong interpersonal skills and a target-driven attitude
Role Responsibilities
- Handle inbound calls with enthusiasm and aim to resolve customer queries at the first point of contact
- Provide a positive customer experience by assisting with all aspects of personal banking, including bank transfers, direct debits, and digital banking support
- Support customers experiencing financial difficulties and assist with debit card queries
- Promote Internet Banking and the Bank’s full range of services
- Take ownership of queries and ensure efficient resolution, delivering positive outcomes for customers
- Adhere to all regulatory requirements to protect customers and address complaints in line with policy
- Efficiently manage time and handle a variety of customer interactions during busy periods
Application Process
Applications are open now. Interested candidates are encouraged to apply promptly, with the recruitment team aiming to respond within 48 hours.
Deadline
Applications close at midnight on 11th December 2024.
Qualified and ready to apply? Click the APPLY NOW button below.
