Location: UK – Remote (Cloud Campus)
Type: Full-Time, 40 hours per week, Monday – Saturday, between 08:00 am and 06:00 pm
Salary (£): £11.75 per hour, increasing to £12.08 per hour after 3 months
About Teleperformance:
Teleperformance is a global leader in digital integrated business services, offering a broad range of customer and client engagement solutions. They are dedicated to delivering exceptional service and creating a positive impact on their clients and employees.
Job Details
Benefits
- Online recruitment process with potential job offer within 24 hours
- Fully paid training
- 28 days’ holiday (including bank holidays), increasing to 30 days after 1 year of service
- Lifestyle Benefits programme with discounts and exclusive deals
- Refer & Earn Scheme – up to £900 for referrals
- Employee welfare support with a Mental Health Employee Assistance programme
- Life Assurance Cover & Pension Scheme
- Recognition awards and career development opportunities
Requirements
- Strong verbal and written communication skills
- Ability to establish excellent customer relationships in a fast-paced environment
- Professional and emotional stability with a consistent customer service approach
- Proficiency in PC skills and multitasking
- Adaptability and openness to evolving processes
Salary Details
- Starting at £11.75 per hour
- Increases to £12.08 per hour after 3 months
About the Role
The Customer Service Specialist role involves managing a dedicated caseload with empathy, professionalism, and confidentiality. Responsibilities include assessing caseloads, conducting interviews, and collaborating with stakeholders to address complex issues. The role requires strong judgment and the ability to engage with vulnerable individuals effectively. (Primary Keyword: Customer Service Specialist, Secondary Keyword: Work from Home, Additional Keyword: Full-Time)
Key Responsibilities
- Conduct challenging but effective conversations
- Manage multiple cases simultaneously
- Maintain and review caseloads, asking appropriate follow-up questions
- Engage with vulnerable individuals, demonstrating empathy
- Work collaboratively within teams
- Plan and conduct interviews, gathering relevant information
- Record progress and manage evidence files
Additional details regarding background checks and document requirements will be provided upon successful application.
When Applying Use the referral / CCMS code 5317072, please send your full name and email address.
Equal Opportunity Statement
Teleperformance is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees.
