Location: Remote (UK)
Type: Full-Time
Salary: £11.75 per hour, increasing to £12.08 per hour after 3 months
About Teleperformance:
Teleperformance is a global leader in customer service solutions, known for delivering high-quality support across various industries. They pride themselves on fostering a supportive and dynamic work environment, where employees can thrive while contributing to meaningful client interactions.
Job Details
Benefits:
- Online recruitment process with potential job offers within 24 hours.
- Fully paid training.
- 28 days of holiday (including bank holidays), increasing to 30 days after 1 year.
- Access to a Lifestyle Benefits programme offering discounts, special offers, and exclusive deals.
- Employee welfare support, including free mental health assistance and access to an Interactive Health and Wellbeing Hub.
- Life Assurance Cover and Pension Scheme.
- Career development and progression opportunities.
- Length of Service and monthly recognition awards.
- Referral Scheme – earn up to £900 for referring a friend to work at Teleperformance.
Requirements:
- Strong verbal and written communication skills with attention to detail.
- Ability to build excellent customer relationships in a fast-paced environment.
- A proactive attitude with professionalism and emotional stability.
- Competent PC skills, with the ability to navigate multiple systems easily.
- A consistent typing speed and multitasking ability.
- Flexibility to adapt to evolving processes and willingness to embrace change.
Salary Details:
- £11.75 per hour, rising to £12.08 per hour after 3 months.
- Full-time position, 40 hours per week.
About the Role:
The Customer Service Specialist will manage a dedicated caseload, providing support with empathy, professionalism, and confidentiality. Responsibilities include conducting interviews, assessing cases, and collaborating with stakeholders to ensure the well-being and financial stability of customers. This role requires strong judgment, assessment skills, and the ability to handle sensitive situations with care.
Key Responsibilities:
- Confidently conduct challenging yet effective conversations.
- Manage multiple cases simultaneously, varying by type and stage.
- Use reasoned judgment to assess and verify information from various sources.
- Engage with challenging individuals, demonstrating empathy and excellent customer service.
- Collaborate with team members and other departments to achieve desired outcomes.
- Follow a structured review process in adherence to all legal and policy requirements.
Teleperformance is an equal-opportunity employer, dedicated to fostering an inclusive and diverse work environment.
Referral Instructions: When done Applying, Use the referral code or CCMS code 5317072. Send your full name and email address to Areo Titilope.
