About Concentrix
Concentrix stands as a leader in customer management for over three decades, focusing on enhancing the value of customer relationships and delivering consistent experiences across all channels and geographies. Their actionable insights stem from handling billions of customer contacts annually for their clients. Concentrix Catalyst, part of their operations, is a technology-enabled global business services company specializing in customer engagement and improving business performance.
Job Description
Concentrix is seeking an Experience Design Lead to understand and transform the customer journey. The ideal candidate will conduct extensive customer and employee research, produce personas and journey maps, and design future state experiences that resonate with customers and clients alike. They will also build trusted client relationships and develop analytic approaches for consulting projects.
Skills and Qualifications
- 8+ years in user experience research, design research, or product research
- 5+ years in Design Thinking workshops and conducting research interviews
- Experience with digital solutions like omni-channel, self-service, AI bots, etc.
- BA/BS degree in Psychology, Human Factors, Sociology, Anthropology, HCI, Interaction Design, Communication Design, Market Research, or equivalent
- Proficiency in Figma and Mural
- Preferred: Master or PhD degree in relevant fields and Design Thinking Certification
Location Remote work opportunity in the United States.
Concentrix’s Commitment Concentrix is an Equal Opportunity/Affirmative Action Employer. They welcome and encourage diversity in their workforce and offer reasonable accommodations as per applicable laws.
For more information regarding your EEO rights as an applicant, please visit here
