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Trimble Inc. is a global leader in identifying and delivering disruptive cutting-edge technologies to solve real-world problems. With a focus on innovation and customer satisfaction, Trimble provides solutions that span various industries, including software development and geospatial technology.
Job Description
As a Product Support Analyst Intern at Trimble Inc., candidates will join the Customer Support team within Trimble Applanix, based in Richmond Hill, Ontario, Canada. In this role, interns will respond to customer inquiries and provide comprehensive product support, including operations support, system installations, customer training (virtual or on-site), problem-solving, and sales demonstrations.
Responsibilities
- Collaborate with internal departments such as sales, product management, and engineering on applications, product performance, customization, and reporting product defects.
- Participate in product technical reviews, impact assessments of new releases, and lead ad hoc internal projects occasionally.
- Prepare documentation on modifications, troubleshooting procedures, problem resolutions, and general workflows.
- Contribute to maintaining a quality customer database and moderating customer-facing resources.
Skills and Qualifications
- Pursuing a university degree in Geomatics, Geodesy, Surveying, Photogrammetry, Navigation, or Civil, Computer, Electrical, or Software Engineering.
- Knowledgeable and experienced in Mobile Mapping, Photogrammetry, Remote Sensing, and GNSS/IMU technology; background in Engineering, Physics, or Mathematics may be considered.
- Strong customer service skills and the ability to communicate complex technical concepts clearly.
- Proficient with computers and moderate troubleshooting skills in Windows OS.
Duration and Location
This internship is based in Richmond Hill, Ontario, Canada. It is a hybrid role, requiring candidates to live in the local area or be willing to relocate.
Compensation
The compensation for this internship is not specified.
Application Process
Interested candidates should apply through the Trimble Inc. website, ensuring to submit a cover letter and relevant academic transcripts.
Equal Opportunity Statement
Trimble Inc. is committed to diversity, equity, and inclusion. They actively seek to add members to their community who represent their customers and the places they live and work. Trimble has programs in place to ensure that all individuals are seen, heard, welcomed, and know they belong, regardless of their background.
For inquiries or assistance during the application process, candidates can visit the Trimble Inc. website for more information.
This internship at Trimble sounds like an amazing opportunity for anyone interested in geospatial technology. Getting hands-on experience with stuff like photogrammetry and GNSS/IMU systems while still in school. Definitely worth applying but am not in Toronto area …
Sounds interesting, but anyone know what the pay is? Internship or not, gotta afford rent in the GTA…
Trimble’s got a great reputation in the industry. Having their name on your resume could be a real asset after graduation, especially for those wanting to get into product support for geospatial software.
The description mentions “ad hoc internal projects.” Anyone have an idea what that might entail? Is this a chance to get involved in some cutting-edge stuff, or just filing?
This seems more on the technical side than pure customer service. The part about collaborating with engineering and product management is interesting. Could be a good fit for someone with a strong CS background who wants to see how the software side connects to real-world applications.