Apply Now For Technical Writer/Trainer – Internship at Thales

Company Overview: Thales, a global leader in IT Services and IT Consulting, architects solutions that support 85 million mainline and suburban passenger journeys worldwide every day. Their Rail Signalling and Communication systems are used on metro lines across major cities, and their Traffic Management Systems control 72,000 kms of route and 52,000 trains per day in 16 countries. Thales has deployed the first-ever nationwide ticketing system, processing over 50 million ticketing transactions in 100 cities daily.

Location: Toronto, Canada

Job Description: Thales is seeking a Technical Writer/Trainer Intern to join their team in Toronto. The intern will report to the Director of Infrastructure Design and will be responsible for supporting the preparation of Operations and Maintenance (O&M) manuals for company products. They will also prepare and present technical training courses to internal and external stakeholders and provide technical support to Customer Service when required.

Key Accountabilities:

• Support preparation of Operation manuals, Maintenance manuals, and User guides for company products.
• Support in the preparation of various product training materials.
• Collate source information from design and development groups.
• Incorporate internal and customer comments.
• Circulate drafts for input and review.
• Detail changes using company quality procedures.
• Report Manual production through draft, review, approval, and submittal cycle.
• Liaise with the safety group and RAMs to ensure that all warnings and cautions listed in the hazard log are documented in the relevant training materials and manuals, as required.
• Ensure that manuals describe safe practices for performing Preventive and Corrective maintenance procedures that may not necessarily be listed in the Hazard Log.
• Support preparation of presentation and delivers technical training courses to customers.
• Provide general technical support to the Customer Service department and to customers when required.
• Support the documentation of operating procedures, troubleshooting strategies, preventive and corrective maintenance procedures for distributed systems.
• Respond to Project Lead requests as required.
• Perform other related duties as assigned.

Key Requirements:

• Excellent command of written and spoken English, any second language is a plus.
• Currently pursuing a diploma in Electronics/Technology or equivalent experience.
• Didactic skills, knowledge, and teaching methods.
• Ability to explain and describe complex technical concepts to a varied audience.
• Ability to analyze and interpret hardware/software/system specifications and documentation.
• Flexibility to achieve training objectives in unexpected circumstances.
• Superior customer service and presentation skills.
• Strong organizational skills and highly detailed oriented.

Preferred Qualifications:

• Any other secondary language

Thales is an equal opportunity employer that values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. They will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

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