Call Handler – Manchester, Whalley Range | Apply Now

Location: Manchester, Whalley Range, M14 7LU

Job Type: Full-Time

Closing Date: 09 October 2024

About North West Ambulance Service NHS Trust

North West Ambulance Service NHS Trust provides 24/7 accident and emergency services across the North West of England. With highly skilled staff, they ensure the safety of the public, provide life-saving care, and handle non-emergency patient transport services for those with clinical needs. They also deliver the NHS 111 service in the region, giving non-emergency medical help fast and efficiently.

Job details

Benefits

• Competitive salary starting at £24,071, rising to £25,674 after two years
• Potential to earn around £30,000 with shift enhancements
• Full training provided
• Excellent career development opportunities

Requirements

• Experience with data entry and Office 365
• Keyboard and typing proficiency
• Desirable: Previous call centre or customer service experience
• Ability to handle high-pressure situations with resilience
• GCSEs (or equivalent), including English, or relevant experience

Salary Details

Band 3: Basic pay starts at £24,071, rising to £25,674 after two years. With unsocial hours, a typical call handler can expect to earn around £30,000 per annum.

About the Role

As a Call Handler at North West Ambulance Service, you’ll be responsible for managing a variety of calls, ranging from non-emergency medical advice to life-threatening emergencies. You’ll gather crucial information, assess the situation, and provide clear guidance. The role requires you to stay calm under pressure while offering reassurance and support. Working in this fast-paced, high-pressure environment demands resilience and strong communication skills to handle upset or anxious callers.

Key Responsibilities

• Handling emergency and non-emergency calls
• Providing accurate advice and guidance
• Maintaining professionalism while dealing with distressed callers
• Working as part of a team in a high-pressure environment
• Recording and inputting accurate data

Disclosure and Barring Service Check

This post is subject to a Disclosure and Barring Service (DBS) check under the Rehabilitation of Offenders Act 1975.

Equal Opportunity Statement: North West Ambulance Service NHS Trust is committed to creating an inclusive environment for all applicants, offering equal opportunities to candidates from all backgrounds.

Employer Details

Company Name: North West Ambulance Service NHS Trust

Address: Manchester, Whalley Range, M14 7LU

Contact: Visit the North West Ambulance Service NHS Trust website for more details.

Application Process

If you’re ready to take on this rewarding role, apply now. Assessment centres and interviews will be held on the weekend of 9th November 2024, so ensure you apply on time. Full-time training will be provided. Apply today and be part of a team that makes a difference.