Location
Blackburn, Lancashire, United Kingdom
Type
Full Time
Salary (£)
26,530 to 29,114 per year
About East Lancashire Hospitals NHS Trust
East Lancashire Hospitals NHS Trust have built a name around patient-centred care and collaborative working. From hospital corridors to community links, they put people first. Every day, their Integrated Discharge Service team steps up to make recovery smoother and safer for those returning home. This is a place where strong communication, quick decisions, and compassionate action meet. Ready to help patients move forward faster?
Job details
Benefits
- Visa Sponsorship Available offers a clear path for eligible skilled worker applicants
- Supportive Work Environment that values collaboration and real-time problem solving
- Opportunity for Career Growth within a high-trust, multidisciplinary setting
- Dynamic Role Across Sites means no two days are the same, making work genuinely engaging
- Autonomous Fieldwork gives space to use your initiative while staying connected to the team
Requirements
- GCSEs in English and Maths at minimum Grade 4 or equivalent
- NVQ or similar training within an acute hospital setting
- Previous ward-based discharge planning experience
- Solid understanding of health care systems and multi-agency discharge planning
- Intermediate IT skills including use of Outlook, Word, Excel
- Valid driver’s license with access to a vehicle
- Effective communication skills both verbal and written
- Comfortable managing competing priorities without losing focus or compassion
Salary Details
The salary range for this full-time role is 26,530 to 29,114 per year, based on experience and responsibility within the team.
About the Role
This isn’t your average office job. As a Complex Case Support Worker, you’ll be the boots-on-the-ground presence driving efficient patient discharges at East Lancashire Hospitals NHS Trust. Your role is key in reducing hospital stays and coordinating safe, timely transitions out of care. Working across Burnley General Hospital and other ELHT sites, you’ll take charge of a varied caseload, engage directly with patients and multidisciplinary teams, and help break down barriers to discharge. Every action you take will help a patient get home sooner and safer.
From chasing referrals to inputting live data, from supporting ward staff to identifying risks early, this job demands attention to detail, empathy, and speed. And you won’t do it alone — you’ll report back to Complex Case Managers who trust you to handle the day-to-day while flagging when things go sideways. It’s a people-first role in a fast-paced system. If you like knowing your work matters right now, this is it.
Key Responsibilities
- Support patients from admission to discharge with responsive case management
- Work independently across multiple ELHT sites to manage discharge plans
- Advise ward staff and escalate complex issues to senior managers
- Coordinate with ward teams, patients, social care, and other services
- Maintain accurate patient records and referral data using hospital systems
- Respond quickly to calls and discharge-related alerts
- Input trusted assessment documents and flag risks as needed
- Monitor and report on discharge delays to keep processes moving
- Cover colleague absences and assist with team-wide improvements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will require a Disclosure submission to the Disclosure and Barring Service.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Equal Opportunity Statement
They welcome applications from all backgrounds. What matters is your passion for people, not where you’re from.
Employer Details
- Company Name: East Lancashire Hospitals NHS Trust
- Address: Burnley General Hospital, Blackburn, Lancashire
- Contact: Available via NHS Jobs portal
Reference Number
435-D405-25
How To Apply
If you’re ready to make real impact in a supportive work environment, Apply Now before the 27 May 2025 deadline.
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