Job Description
Position: Complex Case Support Worker
Location: Blackburn, Lancashire, United Kingdom
Type: Full Time
Salary: £25,147 – £27,596 / Year
Closing Date: 14 August 2024
Company: East Lancashire Hospitals NHS Trust
Role Overview
East Lancashire Hospitals NHS Trust is seeking a proactive and responsive Complex Case Support Worker to join the Integrated Discharge Service. The successful candidate will act as a central point for ward-level case management of complex cases, contributing to the assessment of needs, discharge plans, and the commissioning and review of services for safe patient discharge. The role involves working across all ELHT sites to maintain timely discharge processes for adult patients in acute elective and rehabilitation wards.
Main Duties
- Provide support to the Integrated Discharge Team members.
- Establish and maintain productive working relationships with system partners and ward staff.
- Work independently, reporting progress and issues to complex case managers.
- Ensure patient case notes and referral information are handled according to Trust policy.
- Communicate with patients, relatives, and healthcare professionals.
- Participate in the delayed discharge process and provide updates to ward coordinators.
- Advise ward staff on discharge queries and escalate unresolved issues to senior managers.
- Organize and prioritize own caseload to meet deadlines and maintain high service standards.
- Support compliance with the Hospital and Community Support Policy Operating Model 2021.
- Respond to calls promptly and professionally.
- Screen and input information on referrals and assessment documents.
- Identify risk triggers and initiate appropriate actions.
- Utilize electronic systems for patient tracking and referral logs.
- Provide additional support, training, and cover for leave and sickness as needed.
- Document accurate records and maintain monthly statistics.
About East Lancashire Hospitals NHS Trust
Established in 2003, East Lancashire Hospitals NHS Trust (ELHT) provides high-quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen. The Trust is committed to providing safe, personal, and effective care, treating over 700,000 patients annually. ELHT employs over 8,000 staff and is recognized for its commitment to diversity, innovation, and excellence in healthcare.
Person Specification
Essential Qualifications
- Good standard of education including GCSE English and Maths (grades 4-9).
- NVQ or equivalent training/experience in an acute hospital setting.
- Ward-based experience in discharge planning.
- Demonstrable experience working with a multidisciplinary team (MDT).
- Healthcare experience.
- Ability to manage a diverse workload with competing priorities and tight deadlines.
Disclosure and Barring Service Check
This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission to the Disclosure and Barring Service (formerly CRB) will be necessary to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. Further information is available on the UK Visas and Immigration website.
Job Details Summary
| Details | Information |
|---|---|
| Position | Complex Case Support Worker |
| Location | Blackburn, Lancashire, United Kingdom |
| Type | Full Time |
| Salary | £25,147 – £27,596 / Year |
| Posted | 1 day ago |
| Closing Date | 14 August 2024 |
| Company | East Lancashire Hospitals NHS Trust |
| Qualifications | Education including GCSE English and Maths, NVQ |
| Experience | Ward-based discharge planning, MDT experience |
| Key Skills | Managing workload, effective communication, IT skills |
| Disclosure Check | Required |
| Sponsorship Available | Yes |
For more details and to apply, visit the East Lancashire Hospitals NHS Trust careers page.
