A well-known and established organization in Manchester is looking to hire a Customer Care Manager. This role is pivotal for business growth and enhancing the customer experience. The position offers a salary of £40,000 to £45,000 per year with additional benefits. Applications are open until 12 July 2024.
Your New Role As a Customer Care Manager, you will lead a small team of approximately seven customer service professionals. Your responsibilities will include providing training and coaching to improve their skills, including soft skills. You will also manage team reporting, utilizing software like Excel and Salesforce to analyze customer metrics such as onboarding, service follow-up, and customer dissatisfaction. Additionally, you will play a crucial role in enhancing the overall customer experience through continuous review and improvement. This is a full-time, office-based role with working hours from Monday to Friday, 09:00 to 17:30.
Still Available: Care Manager Role In London
What You’ll Need to Succeed To excel in this role, previous managerial experience in customer care is essential. You should be adept at coaching and leading a team, possess strong communication skills, and have excellent attention to detail and organizational abilities. Proficiency in IT, particularly in Excel and Salesforce, is required. Analytical skills for creating reports are also important. Being personable, professional, and having a strong work ethic will contribute to your success in this role.
What You’ll Get in Return The position offers an attractive salary starting at £40,000, depending on experience. You will be part of a thriving business experiencing significant growth, which means plenty of opportunities for development. The benefits package includes 25 days of holiday plus bank holidays, a pension plan, profit share, and cash plan schemes, among other perks.
Next Steps If you are interested in this role, click ‘apply now’ to submit your up-to-date CV.
