Location: Saint Albans, England
Type: Full-time, Part-time, Permanent, Fixed term, Zero hours contract
Salary (£): £23,078.00 – £24,144.00 per year
About You Me Sushi:
You Me Sushi is a well-known franchise committed to delivering excellent sushi and Asian cuisine across the UK. They pride themselves on providing a dynamic work environment where team members can grow and thrive. They aim to create a memorable dining experience for customers by maintaining high service standards.
Job Details
Benefits:
- Competitive salary
- Company pension
- Employee discount
- Discounted or free food
- Sick pay
- UK visa sponsorship available
Requirements:
- Bilingual (English and Spanish) preferred
- Excellent communication skills, particularly over the phone
- Strong data entry skills and attention to detail
- Experience in customer service, with the ability to analyze and address customer needs
- Multilingual abilities are an advantage
Salary Details:
The salary range is from £23,078.00 to £24,144.00 per year, with pay based on skills and experience.
About the Role
As a Customer Service Assistant, the primary responsibility is to provide exceptional service across various communication channels—phone, email, and chat. The role involves answering inquiries, resolving customer issues, and offering product upsells where appropriate. Candidates should be highly organized, able to manage data entry efficiently, and proactively analyze customer feedback for business improvement.
Key Responsibilities:
- Handling customer queries via phone, email, and chat
- Accurately inputting and maintaining customer records
- Providing feedback on customer concerns and offering solutions
- Upselling products or services where applicable
- Working collaboratively with the team to ensure all customer needs are met
Other Details
If you’re passionate about providing quality service and thrive in a fast-paced environment, this role is a great opportunity to build a fulfilling career with You Me Sushi. The job offers the chance to work in person, adding a human touch to every customer interaction.
Equal Opportunity Statement
You Me Sushi is an equal opportunity employer and encourages candidates of all backgrounds to apply.
