Location:
Bangor, Co. Down, Northern Ireland (Site-based)
Type:
Permanent, Full-Time
Salary (£):
£12.60 per hour / £26,208 per annum
About Teleperformance:
Teleperformance is a global leader in customer experience management, providing exceptional service on behalf of prominent brands worldwide. Since 1978, they have connected with over 35% of the world’s population annually, upholding a philosophy of transforming passion into excellence.
Job Details
Benefits:
- Lifestyle Benefits program with retail discounts and exclusive employee deals
- Employee Assistance Program (available 24/7/365)
- Zest Interactive Health & Wellbeing Hub
- Life Assurance Cover and Pension Scheme
- Sports & Social Clubs
- Length of Service rewards
- Refer & Earn Scheme (up to £900 for referrals)
Requirements:
- Strong communication skills with the ability to handle conversations professionally
- Customer-focused attitude, resilience, and adaptability in a fast-paced environment
- Basic PC skills, including familiarity with Word and Excel
- Consistent attendance and punctuality to ensure availability for customers
- Must present valid ID for verification (e.g., Passport or Birth Certificate, and National Insurance Number)
- Willingness to complete DBS and Credit Check (no outstanding CCJs or bankruptcy)
Salary Details:
The position offers a salary of £12.60 per hour, amounting to an annual income of £26,208.
About the Role:
Teleperformance is hiring dedicated Customer Service Representatives to support their CSCS (Construction Skills Certification Scheme) client. In this role, representatives will handle inbound calls, answering general inquiries and guiding customers through the online CSCS card application process. CSCS cards verify the qualifications of construction workers, helping to improve safety and standards across UK construction sites. Representatives will need to actively listen, ask appropriate questions, and deliver solutions that exceed customer expectations.
Key Responsibilities:
- Serve as the first point of contact for inbound customer inquiries
- Provide accurate information on the CSCS application process and resolve customer questions
- Assist customers with online application navigation and troubleshooting
- Maintain a professional and friendly tone in all interactions
Teleperformance is committed to diversity and equal opportunity in the workplace.
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