Location: Glasgow, Scotland, UK
Type: Full-time, Permanent
Salary: £22,308 per year
About Teleperformance:
Teleperformance is a leading global company in digital integrated business services. They partner with prestigious brands like Ralph Lauren to provide exceptional customer experiences. As an equal opportunities employer, they welcome applications from all suitably qualified persons.
Job details:
Benefits:
- Comprehensive 4-week training program
- Opportunity to work with a prestigious fashion brand
- Career growth potential
- Diverse and inclusive work environment
Requirements:
- 12 months of customer service experience (contact centre experience preferred)
- Retail experience is highly desirable
- Excellent communication skills (verbal and written)
- Strong problem-solving abilities
- Proficiency in computer skills and Office tools
- Ability to work in a fast-paced environment
- High level of spelling, punctuation, and grammar
About the Role:
Teleperformance is seeking enthusiastic individuals to join their team as Customer Service Representatives for the Ralph Lauren brand. This role offers a unique opportunity to be the voice of a prestigious fashion company, assisting customers from around the world with their inquiries via phone, email, and webchat.
The position is based at City Park, Alexandra Parade, Glasgow, and requires on-site presence. It’s a fast-paced and dynamic role where each day brings new challenges and opportunities. Successful candidates will be flag bearers for the Ralph Lauren brand, providing outstanding customer service and embodying the company’s commitment to excellence.
Key Responsibilities:
- Handle customer inquiries and escalations across multiple communication channels
- Provide direct feedback to peers and the Ralph Lauren client
- Support daily administrative tasks
- Manage specialist Tier 1 queues to enhance customer experience
- Complete second contact resolution across all channels
- Identify customer requirements and deliver proactive solutions
- Promote brand values and become a knowledge expert in Ralph Lauren products and services
- Manage personal performance using Monthly Balanced Performance Scorecards
- Ensure data protection and security adherence
Work Schedule:
- 37.5 hours per week
- Shifts between 08:00-21:00 Monday to Friday
- 08:00-18:00 Saturday and Sunday
- Weekend availability required
Start Date: Monday, 28th October 2024
Equal Opportunity Statement:
Teleperformance is committed to fostering a diverse and inclusive workplace. They welcome applications from all qualified individuals, regardless of background, and value the unique perspectives and experiences each employee brings to the team.
Employer Details:
Company Name: Teleperformance
Address: 368 Alexandra parade, Glasgow G31 3AU
Contact: Please apply through the provided application link
Application Process:
Interested candidates are encouraged to apply now! Submit your application through the provided link, showing your customer service experience and passion for fashion. Join the Teleperformance team and be part of delivering exceptional experiences for Ralph Lauren customers worldwide.
Reference Number: RL-CS-2024-001
