Customer Service Representative – Student Loans Campaign

Employer: Teleperformance
Location: Cuprum Building, Argyle Street, Glasgow G2 8AH
Job Type: Full-time, Permanent
Salary: £12.21 per hour

Job Overview

• Role: Customer Service Specialist
• Contract: Permanent
• Hours: 40 hours per week
• Shift Pattern: Monday to Friday (between 8 AM and 7 PM) – No weekend work
• Work Location: Onsite only (not work from home)
• Start Date: Ongoing weekly start dates
• Training: 11 days (9 AM – 6 PM) + 10 days nesting period (Full attendance required, no holidays allowed within the first 4 weeks)

Job Responsibilities

• Handle inbound calls from students and their family members regarding loan applications, eligibility, payments, and funding.
• Provide accurate information and guidance to assist students in their financial journey.
• Work in a fast-paced, high-volume contact centre environment.
• Utilize multiple complex systems to retrieve and update information efficiently.
• Maintain quality and average handling time targets while delivering excellent customer service.
• Handle challenging calls with patience and professionalism.

Requirements

• Excellent communication skills and the ability to build rapport with different people.
• Ability to learn and engage in virtual training sessions.
• Strong multi-tasking skills to navigate between different systems quickly and accurately.
• Resilience and adaptability to handle customer queries, including difficult situations.
• Flexibility, good timekeeping, and reliability to meet business needs.
• Ability to work in a confidential and professional manner.
• A secure, private working area with a stable internet connection (for remote support during training and nesting).

Pre-Employment Checks

• ID Requirement: Passport or Birth Certificate, National Insurance Number, and proof of address (dated within the last 3 months).
• Background Checks:
• DBS (Disclosure and Barring Service) check – employer covers the cost.
• Credit check – must not have outstanding CCJs or bankruptcy (those on a repayment plan are considered).
• Right to Work in the UK is required.

Employee Benefits

• Paid training and fully supported nesting period.
• Career progression opportunities within the company.
• Discounts & Perks:
• Supermarket discounts (Tesco, M&S, Asda, Morrisons, Sainsbury’s)
• Tech & Lifestyle Discounts (Samsung, HP, Fitbit, Garmin, Expedia, Booking.com, TUI, Virgin Media, EE)
• Hello Fresh – 65% off
• Cinema discounts – up to 44% off
• Fragrance Shop – 16% off
• Health & Wellbeing Support:
• Employee Assistance Programme (confidential counselling)
• Remote GP access with unlimited video consultations
• Mental health support with registered therapists
• Eye care vouchers
• Free online fitness classes every Thursday
• Engagement Activities & Incentives

How to Apply

Apply today, and a member of the recruitment team will contact you within 48 hours.

For queries, contact: Recruitment@teleperformance.co.uk