Customer Service Role | Partial Remote (Hybrid)

Role: Customer Service Associate

• Salary: £12.60 per hour, £26,208 per year
• Job Type: Full-time
• Location: Belfast City Centre (hybrid working after initial training)
• Shifts: 40 hours per week, between 07:00 and 01:00
• Start Date: 24th February 2025
• Training: 3 weeks onsite training, followed by 4 weeks in a graduate bay onsite

Key Responsibilities

1. Customer Interaction:

• Provide proactive and reactive customer service to help customers meet their financial goals.
• Offer advice on banking services and help customers select the best options for their needs.

1. Customer Education:

• Educate customers on different banking options available, ensuring they understand the services that suit their personal financial goals.
• Guide customers through processes and procedures in an efficient and compliant manner.

1. Account Management:

• Conduct financial reviews, providing customers with accurate information to help them make informed decisions about financial products and services.
• Regularly review customer needs and take action to resolve gaps, ensuring positive customer outcomes.

1. Complaint Resolution:

• Resolve customer complaints and errors swiftly, restoring customer relationships and ensuring satisfaction with every interaction.

1. Team Collaboration:

• Work closely with colleagues to support customers and stay aligned with business goals and objectives.
• Ensure customer interactions are handled with care and lead to customer satisfaction.

Required Skills

• Customer Service Experience: Previous experience in a customer service environment, particularly managing customer relationships.
• Organisational and Time Management: Ability to manage schedules effectively, balancing proactive and reactive customer interactions.
• Communication Skills: Strong verbal and written communication skills for engaging with customers.
• Technology Proficiency: Comfortable using Microsoft Office and other technology tools.
• Regulatory Knowledge: Experience working within a regulatory environment is preferred.
• Customer-Focused Attitude: A passion for providing excellent customer service and ensuring customer satisfaction.

Benefits

• Competitive Salary: £12.60 per hour, which equates to £26,208 annually.
• Location: Based in Belfast with great public transport links.
• Hybrid Working: After initial training, you can work from home part-time.
• Career Development: Training and ongoing support to develop your skills and advance in your role.

This role provides a fantastic opportunity for individuals with strong customer service skills and a keen interest in the banking sector. If you are motivated by helping others and ensuring a positive experience, this could be the right fit for you.