Customer Service Specialist in Gateshead – Apply Now

Location: Gateshead, UK

Type: Full-Time, Onsite Position

Requisition ID: 2024-51320

Salary (£): £11.75 per hour, increasing to £12.08 after 3 months

About Teleperformance
Teleperformance offers a dedicated and fast-paced working environment in the heart of Gateshead. They are known for their strong team ethos and commitment to improving the lives of vulnerable individuals. Their employees enjoy extensive support and development opportunities as they manage critical customer service roles.

Job details
They are seeking highly motivated Customer Service Specialists to join the team in Gateshead. This full-time onsite role requires working 40 hours per week, Monday to Saturday, with shifts between 08:00 am and 6:00 pm. Employees should be fully flexible during these hours. The role begins on October 28, 2024, and includes an 11-day training program.

Benefits

• Competitive hourly wage rising after 3 months
• 28 days’ holiday, increasing to 30 days after one year
• Lifestyle Benefits program – discounts from retailers, free wellness and learning classes
• Refer & Earn Scheme (up to £900 for referring a friend)
• Access to Mental Health Employee Assistance Program
• Life Assurance Cover & Pension Scheme
• Career development and progression opportunities

Requirements

• Strong verbal and written communication skills
• Ability to handle challenging conversations with empathy
• Experience in managing caseloads
• Proficiency with PC systems and multi-tasking
• Time management and organizational skills
• Flexibility in working shifts between Monday and Saturday

Salary Details
The role offers an hourly wage of £11.75, which increases to £12.08 after 3 months. Employees working weekends or bank holidays receive an increased pay rate.

About the Role
As a Customer Service Specialist, the primary responsibility will be to manage a caseload of potentially vulnerable customers. Employees will conduct assessments, liaise with external agencies, and maintain confidentiality while following legal and policy guidelines. Duties include handling sensitive cases, conducting interviews, gathering evidence, and working collaboratively with other team members. This role requires managing multiple cases simultaneously and using sound judgment to determine the appropriate course of action.

Key Responsibilities

• Manage a designated caseload and review multiple sources of information
• Conduct interviews and ask appropriate follow-up questions
• Work collaboratively with other teams to achieve outcomes
• Record progress on specific systems and ensure all legal requirements are followed
• Gather, verify, and assess information to recommend the best course of action

Equal Opportunity Statement
The company values diversity and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, religion, gender, or disability.

Application Process