Location: Bristol BS1 (Onsite role)
Type: Full-time
Salary: £12 per hour (£23,400 per annum)
About Teleperformance:
Teleperformance is a global leader in customer experience management, interacting with over 35% of the world’s population annually. They’ve been delivering top-notch customer care for leading brands since 1978, and now they’re looking for enthusiastic individuals to join their team in Bristol.
The Opportunity:
Teleperformance is on the hunt for a Customer Service Specialist to join their growing team in central Bristol. This role is perfect for someone who loves helping people and has a knack for providing excellent customer service. You’ll be the first point of contact for customers with online subscription queries, playing a crucial role in supporting a global customer base.
What You’ll Do:
- Handle inbound calls and respond to emails, assisting customers with their online subscription enquiries and account management
- Troubleshoot and problem-solve, using effective questioning and active listening skills
- Work in a fast-paced, target-driven environment, always striving to maximize opportunities
- Engage with a variety of customers, providing information and support to create a unique customer experience
What You’ll Need:
- Strong verbal and written communication skills
- Previous customer service experience (preferred)
- Ability to navigate multiple computer systems competently
- A positive, can-do attitude with a passion for helping people
- Resilience and adaptability in a fast-paced environment
Why Choose Teleperformance?
- Competitive salary: £12 per hour (£23,400 per annum)
- Excellent benefits package, including:
- 28 days holiday (increasing to 30 days after 1 year)
- Company pension
- Employee discount program
- Life Assurance Cover
- Free access to Health & Wellbeing Hub
- Paid training: 2 weeks classroom-based, followed by 2 weeks in the graduation bay
- Career growth opportunities through internal progression paths
- Vibrant and supportive work environment
Shift Information:
37.5 hours per week with shifts set between:
- Monday to Friday: 8am – 10pm
- Saturday and Sunday: 9am – 6pm
Location:
This is an onsite role based at Spectrum House in central Bristol. Please note that there’s no work-from-home option available for this position. For work from home remote jobs check this article.
Equal Opportunity Statement:
Teleperformance is an equal opportunity employer. They value diversity and are committed to creating an inclusive environment for all employees.
Don’t miss this chance to join a company that’s known for being “a great place to work.” Apply today and take the first step towards an exciting career in customer service.
Start Date: 7th October 2024
Requisition ID 2021-14012
How to Apply:
If you’re ready to kickstart your career in customer service with a global leader, Teleperformance wants to hear from you. Apply now to join their team in Bristol and be part of a company that values each interaction and provides fantastic service and great career opportunities. To start the application, click the button below.
