Location: UK-Remote (Cloud Campus)
Type: Part-Time, Permanent
Salary: £12,492 per annum
About Teleperformance
Teleperformance is a global leader in customer experience management, committed to making each interaction matter. They’re currently seeking passionate individuals to join their team and make a real difference in people’s lives during these challenging times.
Job details
Benefits
- 28 days’ holiday (including bank holidays), increasing to 30 days after 1 year
- Career development and progression opportunities
- Lifestyle Benefits programme with thousands of retailer discounts
- Free wellness, learning, and kids classes through Community Online Academy
- Refer & Earn Scheme – up to £900 for referring a friend
- 24/7 access to Employee Assistance programme
- Free Mental health, Physical health, and Financial advice
- Interactive Health and Wellbeing Hub
- Life Assurance Cover & Pension Scheme
- Length of Service and monthly recognition awards
Requirements
- Strong verbal and written communication skills
- Attention to detail
- Ability to build excellent customer relationships in a fast-paced environment
- Professional and friendly telephone manner with empathy
- Customer Service experience
- Experience in a target-driven environment
- Proficient PC skills and ability to navigate multiple systems
- Good typing speed and multitasking abilities
- Positive attitude and resilience
Salary Details
The annual salary for this part-time role is £12,492. Please note that this is a 21-hour per week position.
About the Role
As a Customer Service Specialist at Teleperformance, you’ll be at the forefront of providing support during the cost of living crisis. This challenging yet rewarding position involves helping people navigate government support systems, making a real difference in their lives. You’ll be working on an inbound telephone channel, assisting customers with inquiries about employment status, benefit claims, payments, and other crucial matters related to government guidelines and support.
Key Responsibilities
- Provide excellent service to a diverse range of customers and employers
- Handle inbound calls related to Universal Credit claims and government support
- Assist with inquiries about benefit payments and living costs
- Help customers with changes in circumstances and appointment-related queries
- Navigate multiple systems to provide accurate and timely information
- Maintain a professional and empathetic demeanor throughout all interactions
Disclosure and Barring Service Check
This role requires vetting to Baseline Personnel Screening Standard (BPSS). Successful applicants will need to provide documents for identity checks, nationality and immigration status, criminal records checks, and employment/academic history verification.
Teleperformance is an equal opportunity employer and values diversity in their workforce. They encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, or veteran status.
Employer Details
Company Name: Teleperformance
Address: UK-Remote (Cloud Campus)
Application Process
Ready to make a difference? Apply today to join the Teleperformance family. Create your application online, and their friendly recruitment team will be in touch within 48 hours. Don’t miss this opportunity to start a rewarding career in customer service – Apply Now.
