Customer Service Specialist Role with UK Banking Client in Glasgow: Apply Now

Make an impact where it matters. Join a company that’s passionate about delivering exceptional customer experiences and helping you grow in your career.

Location: Hybrid Glasgow (Cuprum Building, Argyle Street)
Type: Permanent, Full-Time
Salary (£): £12.85 per hour

About Teleperformance
Teleperformance is recognised as a Great Place to Work UK 2025. They’ve built their reputation around people — both clients and employees. Their mission is simple: deliver outstanding customer experiences at every interaction through commitment, passion, and excellence.

Job details

Benefits

• Competitive hourly rate that reflects your experience and skill
• Hybrid working model after training for better work-life balance
• Full training program including a five-week Grad Bay experience
• Opportunity to work with a global leader in customer service outsourcing
• Career growth through continuous learning and skill development

Requirements

• Minimum 1 year experience in the Banking or Financial Services industry
• Strong verbal and written communication skills
• Confident, polite, and professional telephone manner
• Ability to empathise with customers and manage complex conversations
• Excellent attention to detail and accuracy
• Comfortable working towards achievable performance targets
• Full flexibility to work any shift between 8.00 am and 8.00 pm, Monday to Sunday

Salary Details

£12.85 per hour, based on a 40-hour workweek.

About the Role

As a Customer Service Specialist, you’ll be the first point of contact for customers in the Banking and Financial Services sector. You’ll handle telephone, email, webchat, and social media interactions, using your problem-solving skills to ensure each query is resolved quickly and professionally.

You’ll also ensure all customers receive service that meets strict regulatory standards designed to protect them and uphold trust in the financial industry. It’s a role that rewards empathy, communication, and composure — and where every conversation counts.

Key Responsibilities

• Handle customer queries through phone, email, and chat with professionalism and empathy
• Use active listening and communication to deliver a positive experience every time
• Resolve issues in line with regulatory requirements and company processes
• Maintain up-to-date knowledge of client products and services to provide accurate information
• Keep records with precision and consistency for compliance and quality assurance

Disclosure and Barring Service Check

A standard DBS check will be required as part of the hiring process to maintain security and trust standards.

Equal Opportunity Statement

Teleperformance is an equal opportunity employer. They value diversity and are committed to creating an inclusive environment for all employees.

Background Checking

This position is subject to:

• Background Checking
• Right to Work in the UK
• Criminal Record Check
• Credit Check

Employer Details

• Company Name: Teleperformance UK
• Address: Cuprum Building, Argyle Street, Glasgow
• Contact: recruitment@teleperformance.co.uk

Reference Number: 2025-70304

How To Apply
If you’re driven to deliver excellent service and thrive in a fast-paced financial environment, this is your chance. Submit your application today and take the next step toward a rewarding career with Teleperformance.