Customer Service Specialists | Flexible | Remote – APPLY NOW

Role Overview

Dedicated and compassionate individuals are sought to join the team as customer service specialists. This unique role requires a combination of empathy, strong judgment, professionalism, and excellent time management skills.

Details:

• Start Date: January 2025 onwards
• Rate of Pay: £11.75 per hour, rising to £12.08 per hour after 3 months
• Location: Work from Home
• Shifts: Full-time, 40 hours per week, Monday – Saturday, between 8:00 am and 6:00 pm (flexibility required)
• Training: 11 days

Key Responsibilities

• Conducting challenging yet effective conversations with confidence.
• Managing multiple cases simultaneously across various types and stages.
• Handling a designated caseload with professionalism and confidentiality.
• Asking appropriate and insightful follow-up questions, considering case-specific sensitivities.
• Reviewing and comparing diverse information sources, assessing contradictions with reasoned judgment.
• Engaging empathetically with vulnerable individuals while maintaining excellent customer service.
• Collaborating within the team and with wider stakeholders to support outcomes.
• Seeking advice and information when unsure of the appropriate course of action.
• Adhering to structured review processes in compliance with legal and policy requirements.
• Requesting and assessing evidence tailored to the uniqueness of individual cases.
• Conducting thorough interviews, tailoring questions to specific case needs.
• Recording caseload progress on systems and retaining evidence, including handling sensitive material appropriately.

Background Checks

The role requires vetting to Baseline Personnel Screening Standard (BPSS).

Checks include:

1. Identity Verification
2. Nationality and Immigration Status (including work entitlement)
3. Criminal Records Check (including international checks if applicable within the last 5 years)
4. Employment/Academic History (covering three years prior to the application)

Required Evidence

• Employer/education references, payslips, or equivalent documentation.
• Evidence for gaps in employment/education (e.g., travel, study, unemployment).

All required documents must be provided and verified before employment begins.

Essential Skills and Attributes

• Strong verbal and written communication skills with attention to detail.
• Ability to build excellent customer relationships in a dynamic environment.
• Professional demeanor, emotional stability, and consistent service delivery.
• Proficiency with PC systems, multi-system navigation, and a consistent typing speed.
• Adaptability and openness to evolving processes.
• Positive attitude and resilience with a commitment to service excellence.

Benefits

• Online recruitment process with potential job offer within 24 hours and fully paid training.
• 28 days’ holiday (including bank holidays), increasing to 30 days after 1 year of service.
• Lifestyle Benefits Programme offering thousands of discounts and exclusive employee deals.
• Access to free wellness, kids, and learning classes via the Community Online Academy.
• Refer & Earn Scheme – up to £900 for referring a friend (plus £300 for the friend).
• 24/7 Employee Mental Health Assistance and Interactive Health and Wellbeing Hub.
• Life Assurance Cover and Pension Scheme.
• Recognition awards for Length of Service and monthly achievements.
• Opportunities for career development and progression.

Qualified and ready to apply? Click the APPLY NOW button below.