Customer Success Manager – Oxford | Flexible Hours

Location:
Oxford, United Kingdom (Part-time/Full-time)

Type:
Part-time or Full-time

About Spottitt:
Spottitt is a rapidly growing company with a focus on geospatial data solutions, operating across the UK, Poland, and soon the US. The company is expanding its Service Delivery Team and is searching for a dedicated Customer Success Manager to ensure excellence in service delivery and customer satisfaction. This role is pivotal as Spottitt scales its operations globally.

Job Details

Benefits

• Competitive remuneration linked to experience
• Employee Share Option Plan
• Company pension plan
• 25 days holiday plus bank holidays
• Support for professional development goals
• Flexible home/office working arrangements

Requirements

• Proficiency in Trello or other project management software
• Excellent written and spoken English communication skills
• Comfortable resolving customer issues, including those for whom English is a second language
• Strong organizational skills and the ability to multitask
• Experience in improving and automating delivery processes
• Understanding of geospatial data and GIS software (QGIS preferred)
• Proficiency with Google Workspace tools (Slides, Docs, Sheets)

About the Role
The Customer Success Manager will take over the service excellence role from the CEO, Lucy Kennedy, and play a key part in building Spottitt’s Service Delivery Team. The successful candidate will manage live contracts, ensure seamless communication between sales, technical teams, and clients, and drive service delivery improvements through automation. The role requires a proactive, self-starting individual with the potential to grow into a leadership position, possibly as a future COO.

Key Responsibilities

• Achieve service delivery objectives aligned with company OKRs
• Develop and implement service delivery processes and tracking systems
• Ensure smooth handover of service delivery needs from sales
• Track and improve Net Promoter Score
• Collaborate with the Product Manager to enhance service offerings
• Support the integration of service delivery metrics into the company dashboard
• Handle customer communications and resolve issues promptly

Equal Opportunity Statement
Spottitt is an equal opportunities employer. Candidates must have the right to live and work in the UK. No visa sponsorship is available, but flexible working arrangements and some relocation support may be discussed.