Position: 3rd Line Technical Support Engineer
Location: London/Essex Border (In-office role)
Salary: £35,000.00-£45,000.00 per year
Are you ready to embark on a journey to become a modern technical superstar? We are seeking individuals with core skills and the right attitude to join our team based at the end of the Elizabeth line on the London/Essex border.
Key Responsibilities:
- Provide third-line technical support, resolving complex issues escalated from help desk or second-line support teams.
- Troubleshoot and resolve system and network issues to ensure optimal performance and minimize downtime.
- Collaborate with IT teams to implement and maintain disaster recovery plans and procedures.
- Assist in release management activities, including testing, deployment, and documentation of software updates and patches.
- Monitor system performance, identify areas for improvement, and proactively optimize systems.
- Conduct root cause analysis for recurring issues and recommend long-term solutions.
- Maintain accurate documentation of support activities, troubleshooting steps, resolutions, and workarounds.
- Strong communication skills to effectively collaborate with cross-functional teams.
Culture Fit Matters:
At our company, culture is a top priority. We value a good team fit, hiring based on culture first, followed by aptitude and skills.
Job Type: Full-time
If you are ready to contribute to a dynamic team and grow into a modern technical superstar, apply now! Join us on the forefront of technology, where your skills and attitude matter most.
Click here to apply.
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