Location:
Birmingham B37
Type:
Full-Time, 12-hour shifts; Monday to Friday with day shift availability
Salary (£):
Not specified; additional commission pay included
About InSoft Solutions:
InSoft Solutions, a leading provider of high-quality hospitality experiences, is dedicated to offering first-rate hotel services through a professional, customer-centric approach. Their skilled management team emphasizes excellence, reliability, and innovation in the hospitality industry, ensuring every guest has a memorable stay.
Job Details
Benefits
- Company pension
- Discounted or free food
- Employee discount
- Free and on-site parking
- Store discount
- UK visa sponsorship available
Requirements
- Previous leadership experience in the hospitality sector
- Strong management and supervisory skills
- Proficiency in human resources, particularly in hiring, training, and evaluating staff
- Exceptional communication and interpersonal skills
- Multi-language skills advantageous
- Comprehensive understanding of hotel operations and guest services
- Problem-solving capabilities, attention to detail, and ability to manage tasks under pressure
Salary Details
Includes commission pay with potential for added earnings.
About the Role
The Hotel Manager oversees all facets of the hotel’s daily operations, ensuring high-quality service and operational efficiency across front desk, housekeeping, and maintenance departments. InSoft Solutions seeks a leader skilled in strategic planning to maximize revenue and occupancy rates while keeping costs aligned with company goals. This role involves close collaboration with the sales and marketing team to drive guest engagement and brand recognition. Additionally, the Hotel Manager is responsible for upholding safety and hygiene standards throughout the hotel, enforcing policy compliance, and ensuring a seamless experience for guests. Key areas of focus include customer satisfaction, operational oversight, and workforce development.
Key Responsibilities
- Direct and manage all daily hotel operations
- Lead, train, and oversee hotel staff across various departments
- Address guest issues professionally to maintain satisfaction
- Implement strategies to enhance hotel occupancy and profitability
- Monitor expenses, maintaining fiscal responsibility
- Support sales and marketing efforts to increase bookings
- Maintain strict hygiene and safety standards throughout the facility
- Enforce compliance with all hotel regulations and standards
InSoft Solutions is committed to equal employment opportunities and values a diverse workplace. All qualified applicants are encouraged to apply.
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