Location
St Asaph, North Wales
Type
Full-time
Salary (£)
26,928 to 29,551 per year
About Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is the largest healthcare provider in Wales, supporting a population of around 700,000 people across North Wales. With a wide range of services including mental health, community health, and acute care, they deliver person-centred support through innovation, teamwork, and compassion. If you’re drawn to UK job opportunities that offer career growth and purpose, their inclusive and values-led culture could be the perfect next step for you.
Job details
Benefits
- Part of a supportive work environment where your role really matters
- Flexible working with remote options available after initial on-site days
- Room for continuous learning and professional development
- Be the first to shape and solve user IT experiences across NHS services
- Work in a fast-paced, people-first technical support environment
Requirements
- Diploma, HNC, or equivalent work experience in a technical field
- Confident handling technical problems under pressure
- Strong verbal skills and a knack for clear, friendly communication
- Ability to manage time and prioritise work effectively
- Skilled in diagnosing IT issues and documenting incidents accurately
- Natural team player with a sharp eye for detail
- Experience in customer service or frontline tech support a strong plus
Salary Details
- This role offers a Band 4 salary, between £26,928 and £29,551 per year
About the Role
This is a high-impact support role based on the IT Service Desk where you’ll be the go-to for users across NHS North Wales. Your day-to-day will involve solving frontline IT issues, logging tickets, providing technical advice, and keeping users up and running. It’s not just fixing systems—it’s helping real people deliver exceptional patient care by making sure their tech works as hard as they do. You’ll also be part of a team that’s constantly learning and improving. Expect variety, autonomy, and real-world digital impact.
Key Responsibilities
- Respond to IT queries via phone, email, or portal with clarity and confidence
- Diagnose hardware and software problems with quick-thinking precision
- Track and own incidents through resolution, ensuring no user is left behind
- Log accurate, detailed notes to support teamwide problem-solving
- Share feedback to help improve digital tools and services across the board
- Prioritise support requests to meet response and resolution targets
- Support broader IT functions when needed, including out-of-hours work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, which means a standard DBS check is required to ensure safety within healthcare services.
Certificate of Sponsorship
Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Equal Opportunity Statement
Betsi Cadwaladr University Health Board is committed to equality, inclusion, and fair recruitment. They welcome Welsh and English-speaking applicants equally and support all protected characteristics through the Disability Confident Employer scheme.
Employer Details
- Company Name: Betsi Cadwaladr University Health Board
- Address: 87 Bowen Court, St Asaph Business Park, St Asaph, LL17 0JE
- Contact: Becca.Williams@wales.nhs.uk | 03000 858585
Reference Number
050-AC444-0625
How To Apply
If solving problems and supporting healthcare workers sounds like your thing, don’t wait around. Apply now and start making a real impact from day one.
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